Advanced Account Manager

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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity:

Taylor Print Impressions, a Taylor Corporation company, is seeking an Account Manager to coordinate internal activities related to the development, growth and retention of key accounts. The position is responsible for developing and maintaining strong relationships with senior decision makers within these accounts.

Your Responsibilities:

• Operate as the process owner and the lead point of contact for your customer including feeling as if you are an extension of the customer’s business.

• Acts as a liaison between the customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer’s needs.

• Utilize knowledge of the customer’s industry to proactively communicate, follow up in a timely manner and provide well thought out solutions and direction to the customer.

• Initiate and implement continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System.

• Manage multiple projects at any given time while setting customer expectations, meeting deadlines and adhering to standard operating procedures.

• Responsible for customer communications, conflict resolution, and compliance on contract deliverables. Establish productive and professional relationships with key customer personnel including at the Executive level.

• Perform advanced data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements.

• Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization.

• Develop, coordinate, and present, customer business reviews including preparation of customer presentations, gathering performance metric data and participating in customer meetings.

• Proactively identify business development opportunities to meet sales performance, financial targets and sales volume. Collaborate with sales to jointly meet requirements. 

• May lead, supervise and/or manage a group of support staff to include Customer Service Support, Level I and II Account Managers or other team members.

You Must Have:

• The minimum education required for this position is a 4-year degree plus 5 or more years of related/relevant professional experience, preferably customer service or account management specifically and one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling, or project management.

• Relies on experience, judgment, and extensive knowledge of the customer’s industry to plan and accomplish goals.

• A wide degree of creativity and latitude is expected.

• Superb written and oral communication skills along with public presentation skills.

• Ability to establish and maintain long term relationships with key decision makers.

• Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, Root Cause Analysis tools.

• Ability to manage multiple complicated and/or complex task and projects; excellent project management skills.

• Ability to drive cross-functional collaboration and have working knowledge of e-Commerce and ERP systems.

• Outstanding problem-solving and exceptional organizational skills.

• May be required to travel to client locations as needed.

• Ability to lead, supervise and/or manage a group of support staff to include Customer Service Support, Level I and II Account Managers or other team members.

We Would Also Prefer:

• 4 year College Degree plus 3 years of related/relevant professional experience