Sr. Business Analyst, DHCD - BCIT

Salary Range:

$79,507.00 - $127,043.00 Annually

Our Benefits                                       

The city offers a comprehensive benefits package which includes medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Get to Know Us 

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits plans. We are excited to have you as a part of the City of Baltimore Team!

Job Summary

The Senior Business Analyst serves as a key liaison between the Department of Housing and Community Development (DHCD), BCIT, and technical delivery teams. This role supports the Agency IT Portfolio Manager by leading the discovery, analysis, and documentation of business and technical requirements for DHCD initiatives focused on service optimization and modernization.

The Senior Business Analyst is responsible for translating DHCD business needs into clear, actionable requirements that enable successful implementation of technology enhancements and modern SaaS-based solutions. This includes analyzing current-state processes, identifying gaps and inefficiencies, defining future-state workflows, and supporting testing, change management, and deployment activities.

Working across multiple initiatives, the Senior Business Analyst partners closely with agency stakeholders, developers, data teams, and vendors to ensure solutions align with program goals, are delivered on time, and improve service delivery outcomes for the City.

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

EDUCATION: Have a Bachelor of Science degree from an accredited college or university.       

AND

EXPERIENCE: Have two years of related specialty IT experience (for example, but not limited to: system engineering, network engineering, information security, application programming, systems design, hierarchical/relational database management, GIS experience, custom report writing, or developing and supporting cloud-based software integration).

• Excellent verbal and written communication skills.
• Previous IT work lead experience is preferred.
• Previous IT experience in government is preferred.

OR

NOTES EQUIVALENCIES: Have an equivalent combination of education and experience. Advanced technical credentials may be substituted for six months of experience or education. Multiple certifications may receive additional credit towards education/experience.

AND

LICENSES, REGISTRATIONS AND CERTIFICATES: Advanced technical credentials, e.g., Project Management Professional (PMP), Certified Information Security Manager (CISM), preferred.

**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. 

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of the installation, maintenance, and enhancement of microcomputer systems and mainframe client servers.

• Knowledge of the interrelationship of systems analysis, computer programming, and information technology operations.

• Knowledge of current trends and developments in network-based communications systems.

• Knowledge of computer-based communications protocols.

• Knowledge of security groups and roles and assignment of those roles.

• Skill in developing database queries and generating reports.

• Skill in installing, repairing, and troubleshooting network programs, hardware, and systems.

• Skill in cartographic map design, accuracy of presentation with required map components and elements, layout and design.

• Ability to analyze, appl