Customer Service (Presales) - (ZR_20885_JOB)

This is a remote position.

Schedule:

• 40 hours per week, Monday to Friday 8 AM to 5:30 PM Eastern time with 1.5 hours unpaid breaks 
  

Client Timezone: Eastern Standard Time

Step into the world of a rapidly growing B2B commerce leader that’s reshaping the industry landscape. With a proven track record of success and eight-figure annual revenue, this innovative company offers an exciting environment for career growth. As part of a dynamic, international team, you’ll play a crucial role in driving the company’s continued expansion and success.

Embark on an exhilarating journey as a Presales Support specialist in a thriving B2B commerce environment. You’ll be at the forefront of customer interactions, handling inquiries with finesse, crafting compelling quotes, and ensuring a seamless purchasing process. This role offers a unique opportunity to develop your skills in a booming industry while working alongside a diverse, international team. If you’re passionate about delivering exceptional customer experiences and eager to make a tangible impact in a growing business, this position is tailor-made for you.

• Serve as the primary point of contact for customer inquiries, providing professional and efficient responses
  
• Craft and deliver persuasive quotes to potential customers, showcasing the value of our offerings
  
• Meticulously log and process customer orders, ensuring accuracy at every step
  
• Guide customers through the initial purchasing process, providing support and building lasting relationships
  
• Leverage Zendesk to manage customer support tickets effectively
  
• Collaborate seamlessly with team members to exceed customer expectations and drive satisfaction
  

Requirements

• Proven track record in customer service with a knack for building strong client relationships
  
• Quick learner with the ability to rapidly grasp new industry concepts and product details
  
• Exceptional written and verbal communication skills
  
• Proficiency in customer relationship management (CRM) tools, particularly Zendesk
  
• Meticulous attention to detail, especially in order processing and data entry
  
• Self-motivated with the ability to work independently in a remote setting
  
• Comfort with standard business hours and collaborating with an international team
  
• Ambition to grow into a managerial role as the company expands
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job