Project Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

PayPal, Inc. seeks Project Manager in Austin, TX

Job Duties: Design and manage operational initiatives, from incident management to project delivery, ensuring continuity and resilience in PayPal’s infrastructure. Coordinate and administer cross-functional meetings, bringing together diverse teams to align on assignments, project/team resources, budget, and timelines. Facilitate multiple small-scale projects via strategic planning to optimize infrastructure operations. Lead problem triage for major incidents, initiating and managing early responses, and coordinating follow-up actions for swift resolution. Continuously monitor project status, product quality, and alignments with technology budget. Drive ongoing improvements, ensuring processes are streamlined and meet performance standards. Develop and present reports to update stakeholders on project progress and infrastructure health. Partial telecommuting permitted from within a commutable distance.

Minimum Requirements: Bachelor’s degree, or foreign equivalent, in Business Administration, Business Management, Project Management, or a closely related field plus five years of experience in the job offered or a related occupation.

Special Skill Requirements:

1. Experience in facilitating virtual communication, meetings, and collaboration via Webex Teams (5 years).

2. Experience mitigating shared resources, workflows, and collaboration using SharePoint tools (5 years).

3. Experience with IT service management, ticketing systems, change management, incident management and adhering to SLAs in ServiceNow (5 years).

4. Experience creating and maintaining documentation and knowledge bases for projects in Confluence (5 years).

5. Experience managing contracts, executing service requests, and ensuring compliance (4 years).

6. Experience leading projects, ensuring milestones are met, and managing teams effectively (4 years).

7. Experience managing workflows, tracking project tasks, and ensuring efficient team collaboration using Jira (4 years).

8. Experience handling financial processes, task requisition forms, and procurement workflows (4 years).

9. Experience with CRM tools for sales tracking, customer management, and data analysis (3 years).

10. Experience with task management, collaboration, and project planning using Asana (1 year).

Additional Responsibilities & Preferred Qualifications:

EOE, including disability/vets.

Must be legally authorized to work i