Customer Operations Specialist

At Jiffy.com, we’re America’s go-to destination for the crafting processes. We empower crafters, small business owners, and hobbyists to turn their creative visions into reality with high-quality apparel, versatile transfer options, and custom shirts. Whether you’re designing personalized creations or launching a business, we make the process fast, seamless, and fun. Join us as we deliver top-notch customer experiences and inspire a community of passionate makers!

As a Customer Operations Specialist, you’ll be at the heart of our mission, ensuring our customers enjoy a smooth and exceptional journey. You’ll help crafters, entrepreneurs, and creators overcome challenges, answer their questions, and succeed with their projects. From troubleshooting orders to assisting with print-ready artwork inquiries, your problem-solving skills and customer-first mindset will leave a lasting impact. You’ll also play a crucial role in identifying and resolving technical issues and have a voice in shaping improvements to enhance the customer experience.

This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the Jiffy culture.

Key Responsibilities:

• Be a Customer Advocate & Problem-Solver: Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven.
• Diagnose and Troubleshoot Like a Pro: Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions.
• Leverage Technology to Drive Automation: Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies.
• Think Ahead & Improve the Experience: Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts.
• Master Multiple Platforms & Data Tools: Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making.
• Collaborate & Innovate: Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service.

Requirements

Qualifications:

• Bachelor’s or Associate's degree in Business Administration, Communications, or a related field (or equivalent experience).
• Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization.
• Strong technology acumen, with experience using CRM systems (Zendesk preferred), automation tools, and workflow management platforms.
• Ability to pass a pre-employment background screening.
• Obsessed with Customer Experience: You go beyond just answering questions—you see every challenge as an opportunity to eliminate pain points, create efficiencies, and improve processes.
• Tech-Savvy & Automation-Focused: You think like an innovator—leveraging AI, automation, and workflow optimizations to streamline service and improve speed to resolution.
• A Natural Problem-Solver: You analyze, troubleshoot, and resolve complex issues with efficiency and accuracy. You’re resourceful, adaptable, and relentless in finding the best solutions.
• Multitasking & Prioritization Expert: You seamlessly manage multiple channels (phone, chat, email) while ensuring no customer is left behind.
• Sharp Attention to Detail: You document issues, track resolutions, and anticipate future needs with a data-driven approach.
• Agile & Resilient: You thrive in fast-paced, ever-evolving environments and are comfortable with change, shifting priorities, and new technologies.
• Passionate About Helping Creators: You understand the unique needs of crafters, small business owners, and hobbyists, and you’re excited to help them bring their visions to life.

Benefits

Why Join Jiffy?

• Be part of a cutting-edge, automation-driven customer service team.
• Work on innovative projects that improve efficiency and eliminate manual processes.
• Make a real impact by shaping the future of customer experience.
• Hybrid work model with in-office training to set you up for success.
• Opportunities to grow within the company
• Generous compensation and employer paid benefits
• Annual wellness and professional development Stipend
• Perks of getting lots of clothing!

At Jiffy.com, we don’t just solve problems—we redefine how customer service is delivered. If you're passionate about customer experience,