Technical Product Manager - CPQ

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

The role 

As a Technical Product Manager, you will play a critical role in driving the success of our Configure Price Quote (CPQ) products by bridging the gap between technology and business objectives. You will be responsible for defining and managing the product roadmap, gathering and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products. Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders and align with the company's strategic goals.

Key Responsibilities

• Product Strategy and Roadmap:
  • Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.
  • Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.
• Requirement Gathering and Prioritization:
  • Collaborate with stakeholders, to gather and prioritize product requirements.
  • Define user stories, use cases, and acceptance criteria to guide the development process.
• Technical Understanding:
  • Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
  • Collaborate closely with engineering teams to ensure the technical feasibility of product features.
• Cross-Functional Collaboration:
  • Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery.
  • Foster effective communication and collaboration among team members.
• Product Development Oversight:
  • Monitor and track product development progress, ensuring that it stays on schedule.
  • Make critical decisions and trade-offs to meet project objectives.
• Performance Metrics and Analysis:
  • Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.
• Customer Feedback and Iteration:
  • Gather and analyze stakeholder feedback to identify opportunities for product improvement.
  • Iterate on product features and enhancements to address stakeholders needs and pain points.

Qualifications

To be successful in this r