Senior Product Manager

What you can expect
Responsible for defining the product roadmap, prioritizing features, and collaborating cross-functionally to optimize the user experience, increase customer lifetime value, and drive revenue growth. You will be a champion for data-driven decision making and a key contributor to our overall strategic vision. This role is perfect for a PM who thrives in a fast-paced environment and has understanding of ecommerce best practices and monetization strategies including user growth and activation, experimentation, product monetization and user value maximization.

About the Team

We're the team dedicated to building and evolving our eCommerce experiences and platform for customers and partners. We're passionate about empowering solopreneurs and small business with the tools they need to build and grow their businesses connecting them through exceptional online shopping experiences.
 

Responsibilities

• Developing and executing the eCommerce growth strategy and roadmap; prioritizing features from market, customer, and data insights.

• Driving user acquisition and activation, focusing on conversion rates and trial-to-paid conversions.

• Identifying and implementing monetization opportunities to increase revenue per customer, including upsell and cross-sell, and optimizing pricing and packaging options.

• Maintaining dashboards for core metrics (conversion, AOV, churn, CLTV, cart abandonment) and identifying trends and opportunities.

• Leading the end-to-end product lifecycle; prioritizing by impact and collaborating with Engineering, Design, Marketing, and Sales on launches and iteration.

• Monitoring the market landscape and current best practices; designing, running, and evaluating A/B tests to optimize key flows; partnering on product content, promotions, and merchandising.

What we’re looking for

• Bring 7+ years of product management experience focused on eCommerce platforms.

• Show applied knowledge of eCommerce best practices, user experience design, conversion optimization, and payment gateways.

• Understand SaaS business models, customer lifecycle management, and subscription-based revenue.

• Use data to interpret results, identify trends, and make well-reasoned, data-informed decisions.

• Work effectively with technical teams and explain technical trade-offs.

• Communicate clearly in writing and verbally across teams; bring education in a related field or equivalent experience (advanced study welcome, not required)

• Have experience with eCommerce platforms and CRM integrations.

• Be Familiarized with marketing automation tools.

Salary Range or On Target Earnings:

Minimum:

$124,000.00

Maximum:

$271,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​