Field Services Coordinator

Posting Title: Field Services CoordinatorReports To: Senior Director of Business Process Location: San Jose, CASalary Range: $96,000 to $145,000 Final determination of a successful candidate’s starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets. WHO WE AREFor more than 70 years, Cupertino Electric, Inc. (CEI) has been powered by people who’ve built a reputation for delivering high-profile, complex projects. Real, tangible things that alter the landscape and improve lives. But even more than that, we’ve built a reputation for integrity. We’re problem solvers and innovation seekers. We’re team players and safety fanatics. And we always—always—do the right thing. Even when no one is looking. Because what we do here is important, but how we do it is everything. THE IT TEAMOur projects may be complex, but our approach is simple: We build great things and we do it with great people. Using well-designed processes and controls, integrating smart and reliable solutions, and providing access to the information needed, our IT Team comprised of seasoned and experienced professionals, enable the success of the organization. We do this while minimizing operational and financial impact. ABOUT THE ROLEWe are seeking a detail-oriented and highly organized Field Service Coordinator to support the Field Services Team in delivering efficient and reliable technology solutions for construction sites. This role involves gathering and organizing ISP data and installation, asset tracking, site coordination and IT technology estimation information for project life cycle. The Field Service Coordinator will serve as a central point of communication between internal teams, vendors, and field staff to ensure projects run smoothly and achieve established milestones. 

• Estimate Coordination
  • Review job site specifications to determine IT requirements and provide quantities and pricing
  • Maintain well-organized and precise records of quotations, historical pricing data, and vendor contact information.
  • Evaluate vendor estimates and trends against historical data to identify price and service opportunities.
  • Coordinate IT pre-bid walkthroughs or meetings when required with Field Operations Managers and Estimating Team. 
• Asset Order Coordination
  • Track and follow up on all technology asset orders to ensure on time delivery to job sites.
  • Submit orders to the Asset Management Team and confirm asset availability, shipping status, and delivery timelines.
  • Coordinate with Field Service Technicians to confirm delivery, receipt, setup, and functionality of assets
  •  Maintain accurate onsite asset inventory and ensure timely recovery or return of equipment in alignment with project and ramp-down schedules.
• ISP Setup and Vendor Coordination
  • Work with vendors to identify the best options for job site internet service.
  •  Coordinate with Internet Service Providers (ISPs) set up and installation to establish connectivity for new and existing construction sites.
  •  Schedule and confirm ISP installation and connectivity at job site.  
  • Maintain a database of ISP accounts, installation details, service agreements, and renewal dates.
  • Work with Field Service Technicians to troubleshoot connectivity issues and escalate to providers when required.
• Communication and Documentation
  • Communicate with Field Services, Asset Management, vendors, and site teams to ensure all job site IT needs are being met.
  • Serve as the primary coordinator for the Field Operations calendar, ensuring all meetings, site visits, and project deadlines are accurately scheduled and maintained as directed by Field Operations managers.
  • Monitor upcoming events and deadlines, providing reminders, updates and reporting issues to the Field Operations Managers and relevant team members.
• Process Improvement Support
  • Identify potential logistical delays early and proactively recommend solutions to maintain project timelines.
  • Monitor processes and workflows to identify opportunities to streamline asset ordering, ISP coordination, and technician sc