Director, Human Resources (Operations)

The Director, HR Operations works directly with VP level and senior leaders within the organization and plays a critical role in providing leadership, guidance and strategic direction for the HR Operations team. This position is responsible for overseeing the delivery of centralized HR services and program support to various Centers of Excellence (COEs) across the organization.

The position is responsible for the overall management of the HR Operations team and serves as a premiere subject matter expert. In addition, this role plays a critical role in streamlining HR operations and ensuring exceptional service delivery across the organization while maintaining compliance with regulatory requirements and organizational policies.

Essential Job Functions:

• Provides expert level advice and counsel to senior business leaders on matters associated with the function and assists business and HR leaders in building and designing strategies around the functional area to support the strategies and goals of the business unit.
• Leads the design, development and execution of HR operational programs , ensuring that program elements including intake, governance, and service levels align to the strategic priorities of the business and the requisite policies and procedures of the organization as well as any applicable legislation and areas of compliance.
• Manages multiple HR Operation teams including HR Shared Services operations, and PMO, and ensures alignment with the overall corporate and HR strategy, by establishing metrics to assess the success of these initiatives, programs, and projects. Works cross-functionally, across all areas of the business including the support of non-delivery aspects of in-person training/events
• Leverages quantitative and qualitative analysis as a basis for decision making and recommendations. Assesses the use of metrics within the business and function(s) to determine what is required for driving toward the appropriate outcome and making informed decisions.
• Manages the operational budget for area as well as overseeing People Solutions vendor contracts, licenses, and purchase orders, ensuring that company resources are being used in the most efficient manner.
• Leverages systems and technology (and makes recommendations for) to increase efficiency and productivity of the function, as well as simplifying processes and programs for employees.
• Develops and maintains business continuity plans for HR operations, ensuring critical HR services and support functions can continue during disruptions, emergencies, or crisis situations
• Develops and maintains effective working relationships with all levels of management to gain in-depth knowledge of the business, which will provide insight into the design and implementation of programs.
• Coaches, develops, and manages direct team members to build organizational capability and provide opportunities for job enhancement and enrichment. Ensures service excellence is a key priority among all team members.
• Viewed as an expert in their area of responsibility and provides insight and guidance across the HR function. Serves as a role model for team members by embodying the characteristics of a leader.

Other Responsibilities:

• Leads cross-functional teams and/or cross-organizational teams or projects, leading to the improvement of policies, practices, and programs.
• Provide significant contributions through insight and use of data analysis to the VP and SVP of HR, to assist in making critical decisions that have organizational-wide impact. At times will present to senior business leaders.
• When required, serve as the alternate or backup to VP of functional area.
• Stays abreast of trends within the industry to recommend or provide advice on specific implications or courses of action that should be taken as a result of those trends.

Education/Experience Requirements:

• Bachelors degree with a minimum of ten (10) years relevant experience.
• Experience managing people and cross-functional teams, programs, and initiatives.
• In-depth project management skills.
• Strong quantitative and qualitative analytical skills.
• Proven ability to collaborate and influence to achieve outcomes.
• Experience working with the level of Vice President and above.
• Strong written and oral communication skills.
• Effective presentation capabilities.
• Advanced degree or relevant certification desirable.

Work Conditions:

• Normal office conditions.
• Extended hours and travel may be required.

For work that is performed in CA, CO, IL, Jersey City, NJ, New York City, NY, MA, MD, Washington, DC, NJ State and NY State, please refer to the chart below for the salary ran