Assistant Chef Concierge - The Cosmopolitan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The primary purpose of the Assistant Chef Concierge at The Cosmopolitan is to support the operation, department hiring, training, and reinforce consistent delivery of service.

THE DAY-TO-DAY:

• Supervise the daily operation to ensure efficiency and accept full responsibility for the department in the absence of the Chef Concierge.

• Provide input into and executes the development, implementation, and measurement of guest service standards consistent with the Company’s Standards and brand attributes.

• Review received guest surveys, social media reviews and address possible departmental/service opportunities for improvement

• Keep the Chef Concierge informed on all pertinent information related to the department and report irregularities and problems as they occur, and document situations as they occur

• Enforce departmental audit program and evaluate quality assurance, ensuring all team members are consistently delivering superior service

• Contribute to the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest’s needs within the dynamic hospitality and gaming environment.

• Oversight of department's training procedures; monitoring completion of assigned mandatory training, updating training policies, procedures, and departmental practices as necessary, and conducting New Hire Training program and probationary reviews.

• Participate in departmental functions including short and long‐term planning, accounting, payroll, employee relations, recognition, licensing, and day‐to‐day operations.

THE IDEAL CANDIDATE:

• 2+ Years of Prior Relevant Supervisory/Managerial Experience in Hotel Operations.

• Bachelor's Degree or equivalent experience.

• 4+ Years of Prior Relevant Experience in Guest Service.

• 1+ Years of Prior Relevant Experience in VIP Services, Front Desk, and/or Concierge.

• Active in the Southern Nevada Hotel Concierge Association or Les Clefs D’or USA.

• Bachelor’s Degree or equivalent.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19569

Are you ready to JOIN THE SHOW? Apply today!