Production Engineer (Oracle/Snowflake/Python)
ToyotaAbout the role
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, ‘job flexibility benefits’ (also known as I-140 or Adjustment of Status portability), etc. now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.
Who we’re looking for
The Toyota Financial Services Site Reliability Engineering is looking for a passionate and highly motivated Production Engineer. Reporting to the Manager of Production Engineering, the individual in this role will play a pivotal role in troubleshooting and resolving complex technical issues for financial software and systems, acts as an escalation point for frontline support, and collaborates with product and engineering teams to improve the product. Additionally, the engineer will collaborate closely with the Major Incident Management team to address and resolve production environmental issues
What you’ll be doing
Act as the primary point of contact for production support, managing and resolving tickets across various business units.
Triage and prioritize support tickets based on urgency and impact.
Conduct root cause analysis and apply critical thinking to solve complex problems.
Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions.
Collaborate closely with business users, analysts, and developers to understand issues and enhancements.
Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction.
Follow best practices for security, scalability, and performance.
Document processes, resolutions, and recurring issues for knowledge management and training purposes.
Suggest and implement improvements to processes to reduce ticket volume and enhance efficiency.
Monitor system performance and proactively address potential issues.
Promptly address and resolve technical issues to maintain the smooth and efficient functioning of applications
Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment.
What you bring
Bachelor’s degree in information technology or related field.
4+ years of experience troubleshooting enterprise web applications, including configuration issues
4+ years of experience writing and optimizing advanced SQL and PL/SQL queries and stored procedures for efficient data processing and transformation.
4+ years of experience Developing, maintaining, and optimizing data pipelines and workflows using Snowflake and Oracle databases to ensure reliable data availability in production.
4+ years of Experience with Snowflake (Warehouse monitoring, table locks, load history)
3+ years of experience automating data ingestion, validation, and monitoring tasks using Python scripting and orchestration too
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