Bilingual Vietnamese/Spanish Care Coordinator, SNP

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Alignment Health is seeking a remote bilingual Spanish care coordinator to join the special needs program (SNP) case management team. The Care Coordinator works in collaboration with the RN Case Manager as part of the interdisciplinary team. The Care Coordinator supports members with closing care gaps and addressing care coordination needs as directed by the RN Case Manager. The Special Needs Plan (SNP) team is responsible for the health care management and coordination of care for members with complex and chronic care needs.

Schedule: Monday - Friday, 8AM - 5PM Pacific Time.

• Reach out to members regarding referrals, prior authorizations, medication refills, and appointment scheduling.
• Support transitions of care by completing tasks and assessments after hospital or SNF discharges.
• Collaborate with RN Case Managers to manage care for a panel of SNP members.
• Monitor alerts (e.g., new diagnoses, admissions, discharges) and communicate important changes to the care team.
• Serve as a trusted point of contact for members—building relationships and advocating for their care.
• Maintain accurate and timely documentation in the Case Management system.
• Assist with provider communications, including record requests and document distribution.
• Participate in team meetings and case reviews to help optimize member care.
• Maintain compliance with HIPAA, organizational policies, and departmental deadlines.

• Bilingual in Spanish or Vietnamese (required)
• 1+ year of experience in a healthcare IPA setting
• 1+ year of experience with referrals and prior authorizations
• High school diploma or GED
  (Bachelor’s degree preferred; or 4 years of equivalent experience in lieu of degree)
• Basic proficiency in Microsoft Outlook, Word, and Excel; typing speed of 25+ WPM
• Strong communication and interpersonal skills
• Ability to prioritize and multitask in a fast-paced, high-volume environment
• Familiarity with Medi-Cal and managed care plans

• Medical Assistant certification or formal Medical Terminology training
• Previous experience in clinical support roles

• Fully remote position with standard office setup
• Regular use of hands, voice, and computer tools
• Occasionally required to lift up to 10 pounds
• Requires close vision and ability to adjust focus
• Reasonable accommodations available as needed

• Be part of a mission-driven organization making healthcare more accessible for seniors
• Work in a collaborative, inclusive, and remote-friendly environment
• Build a career where your compassion and attention to detail make a daily impact

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle