Warehouse Associate-ToroAire

<p>&nbsp;</p> <p>&nbsp;</p> <h4 data-start="257" data-end="272">About Us</h4> <p data-olk-copy-source="MessageBody">ToroAire is a leading HVAC manufacturer’s representative and solutions provider specializing in commercial HVAC systems, make-up air, and kitchen ventilation. As part of the Ambient Enterprises family of brands, we partner with top manufacturers to deliver engineered solutions for restaurants, institutional facilities, and commercial/industrial customers. Our team is known for technical expertise, strong customer relationships, and a hands-on, solution-oriented approach.</p> <p><strong>About the Role</strong></p> <p>This person will play a critical role in keeping our operations running smoothly. This position is responsible for receiving, organizing, and preparing products for delivery while maintaining a clean, safe, and efficient warehouse environment. The ideal candidate is dependable, detail-oriented, and enjoys hands-on work in a fast-moving setting. You will work closely with warehouse and counter sales teams to ensure accurate order fulfillment and excellent customer service.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Serve as a primary point of contact for customers via phone, email, and walk-ins</li> <li>Prepare and follow up on quotes, bids, and order confirmations</li> <li>Process sales orders accurately and efficiently in the ERP system</li> <li>Support customers and Ambient partners with parts and aftermarket pricing, product availability, and documentation</li> <li>Assist customers with parts quotes and basic technical questions</li> <li>Coordinate with vendors, warehouse and logistics teams to ensure timely deliveries</li> <li>Proactively identify opportunities to upsell and cross-sell products and solutions</li> <li>Maintain accurate customer, pricing, and order records</li> <li>Build strong, long-term relationships with contractors and internal partners</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>1–3+ years of parts sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)</li> <li>HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)</li> <li>Strong communication and customer-service skills</li> <li>Comfortable working in a fast-paced, transaction-heavy environment</li> <li>Proficient with ERP/CRM systems and Microsoft Office</li> <li>Highly organized, detail-oriented, and dependable</li> </ul> <p><strong>Preferred</strong></p> <ul> <li>HVAC distribution or contractor experience</li> <li>Familiar