Project Manager (ServiceNow)

What success looks like in this role:

• P&L Management: Oversee engagement-level service profitability and delivery.

• Manage financials and operational metrics for multiple engagements.

• Align strategy with Unisys for revenue growth.

• Manage up to $2M in services value.

• Project Management and Service Delivery: Deliver services on time, within budget, and to quality standards.

• Produce high-value work with minimal supervision.

• Apply business process methodologies to solve client problems.

• Lead or support change management and business process redesign.

• Meet or exceed revenue, margin, and service level objectives.

• Manage risks and notify senior management of impacts.

• Client Relationship Management: Build lasting client relationships and understand their challenges.

• Pursue new business opportunities for growth.

• Manage service provider performance for client satisfaction.

• Write statements of work and change orders as needed.

• People Management: Lead up to 35 associates, managing training, development, and performance.

• Focus on performance management, career growth, and diversity.

• Attract and motivate professionals to meet targets.

• Maintain a recruitment pipeline and provide mentoring.

• Business and Industry Skills: Stay current with industry trends and competitor strategies.

• Plan and manage financial and human resources to meet objectives.

• Communicate effectively and professionally.

• Analyze financial data to develop strategies.

• Maintain integrity while balancing client expectations and financial objectives.

• Utilize a collaborative teamwork approach.

• Governance: Develop business relationship mapping and processes for reporting, meeting, and issue escalation.

• Validate project pricing assumptions and perform gap analysis.

• Create risk analysis and contingency plans.

• Project Planning and Management: Develop project plans, milestones, deliverables, and timeframes.

• Implement plans for project handoff to steady state management.

• Travel: Up to 50% travel required.

You will be successful in this role if you have:

• University degree or equivalent education and experience.

• Relevant experience within a managed services business.

• Average 8+ years of professional service experience managing a service line.

• Relevant industry certifications preferable.

• Active participation in professional foruns, associations and social media. Key Metrics The following are broad guidelines that generally apply on a consistent basis across Unisys. Other factors may be considered such as strategic importance of key accounts/ practices, business trends, and external market conditions resulting in exceptions to these guidelines:

• Responsible for managing a P&L up to 2M in services value.

• Manages and leads a span up to 35 associates (direct or matrixed).

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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.