Inside Sales Supervisor

Description

Company Overview:
Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers. With over 15 years of experience, we are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.

Job Description: 

Are you a driven leader with a passion for sales and team performance? As an Inside Sales Supervisor at Expo Home Improvement, you’ll be the backbone of our high-performing call center team. You’ll lead, mentor, and inspire a team of 8-10 inside sales agents, guiding them to achieve goals, improve skills, and deliver exceptional results. This isn’t just about managing – it’s about creating a culture of success where every team member excels. 

With rigorous training, ongoing development, and a relentless focus on performance, this role is perfect for someone who thrives in a fast-paced, results-driven environment. If you’re ready to take your leadership career to the next level, we want to hear from you! 

What You’ll Do: 

• Team Supervision & Leadership: Lead a team of 8-10 agents, setting high standards and driving performance. You'll be their coach, motivator, and mentor, ensuring they hit their targets and constantly improve. 
• Training & Development: Create and deliver dynamic training programs that empower agents to succeed. You’ll provide continuous learning opportunities, whether it’s refining sales techniques or introducing new processes. 
• Performance Management: Track agent performance against key metrics, provide regular feedback, and implement action plans to ensure goals are consistently met. You’ll tackle underperformance head-on with corrective actions and targeted coaching. 
• Culture & Values: Lead by example, ensuring your team embodies Expo Home’s core values. You’ll foster a positive, results-driven culture that aligns with our mission and delivers high-quality customer service. 
• Problem-Solving & Conflict Resolution: Resolve internal team challenges quickly and effectively, maintaining a harmonious and productive work environment. You’ll also collaborate with management to address performance issues and keep operations running smoothly. 
• Communication with Management: Maintain open, transparent communication with sales and management teams, provide regular updates on team performance and working collaboratively to improve operations. 

Requirements

What We’re Looking For: 

• Proven Leadership: Experience managing and leading an inside sales or call center team (8-10 agents preferred). You know how to motivate, coach, and drive results. 
• Exceptional Communication Skills: You’re an effective communicator who can lead with confidence, provide constructive feedback, and foster a positive team dynamic. 
• Sales Process Expert: You have the ability to create, refine, and implement effective sales processes and best practices that drive results. 
• Problem-Solver: You can tackle challenges head-on, whether it’s managing performance issues or resolving internal conflicts. 
• Organized & Efficient: You can manage multiple priorities, delegate tasks, and keep daily operations running smoothly. 
• Tech-Savvy: Proficiency in CRM software and call center management tools is a must. 
• Customer-Centric: You have a focus on delivering exceptional service and ensuring every customer interaction meets Expo Home’s high standards. 

What We Offer: 

• High-Performance Culture: We’re all about results here. You’ll have the tools and support to build a successful, motivated team that hits targets and exceeds expectations. 
• Ongoing Training & Development: You won’t just lead – you’ll grow. With our rigorous training program, you’ll have every opportunity to continue developing your leadership skills. 
• In-Office Role: This is a full-time, in-office position where you’ll work closely with your team in a collaborative environment. 
• Career Growth: We offer clear paths to advancement within the company for top performers who are ready to take on new challeng