Customer Care Representative - Beauty Industry (ZR_24358_JOB)
BruntWorkAbout the role
This is a remote position.
Are you passionate about delivering outstanding customer experiences and thriving in a fast-paced, remote environment? Do you excel in communication and love keeping things organized? If so, we want YOU!
We’re on the lookout for a professional, reliable, and customer-focused individual to join our growing team. In this role, you’ll be the first point of contact for our clients—via WhatsApp and text—ensuring seamless communication, timely follow-ups, and exceptional service from first inquiry to appointment scheduling.
Job Highlights:
- Contract type: Independent Contractor
- Schedule:(20 hours per week) - Tue, Wed, Fri (6-10PM), Sat & Sun (1-5PM)
Scope:
Handle 6-8 daily inquiries with potential for growth
Manage communication platforms and booking systems provided by the company
Participate in regular team meetings and training sessions
Focus on inbound lead management and appointment booking
Flexibility to take on additional administrative duties as the role evolves
Responsibilities:
Manage incoming leads and inquiries via WhatsApp and text messages
Follow up with potential clients to convert leads into appointments
Handle appointment scheduling and calendar management
Maintain client database in compliance with Singapore’s PDPA regulations
Send personalized follow-ups and birthday wishes to clients
Process retargeting communications to previous leads
Support customer experience initiatives
Assist with basic administrative tasks during downtime
Coordinate with therapists regarding appointment scheduling
Requirements
- Excellent written and verbal communication skills in English
- Experience in customer service or medical reception (healthcare/beauty industry experience preferred)
- Strong organizational and time management skills
- Proficiency with messaging platforms, particularly WhatsApp
- Knowledge of or willingness to learn about PDPA compliance
- Ability to maintain professional demeanor and confidentiality
- Basic understanding of CRM systems
- Available to work Singapore business hours
Benefits
Independent Contractor Perks:- Permanent Work from Home
- Immediate Hiring
- Steady Freelance Job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR_24358_JOB
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