Appointments Associate

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Job Title:

Appointments Associate

Department:

Student Life | Student Health Services

The Appointment Associate serves as primary contact for Student Life Student Health Services customers, in person and by telephone, and routes to appropriate services. As a member of the Advice/Appointment team, schedules patient appointments within the electronic health record; interviews customers, enters information, determines eligibility, schedules appointments, and provides general SLSHS information and routes calls appropriately; facilitates completion of necessary patient forms and distributes to appropriate departments adjusts provider schedules and monitors appointment scheduling system; provides front desk support for special programs and assists with special projects as assigned.

Additional Information:

Required Qualifications
Per Classified Civil Svc Specs High School diploma or GED or equivalent education/experience; 1 year of relevant experience required. Keyboard experience (minimum 3 months). Knowledge of medical terminology and familiarity with ICD-9 and CPT coding.

Desired: 2-4 years of relevant experience, previous experience working in a health care setting; front-line and telephone customer service experience; knowledge of medical terminology.

Qualified candidates may be asked to complete a pre-employment physical including a drug screen and background check.

Targeted hiring range is $15.86 to $20.74/hr. The offer for this position will fall within this range based on internal equity, the unit’s available budget, and the selected candidate’s qualifications.

Career Roadmap Designation:

https://hr.osu.edu/career-roadmap/

Function: Sales and Customer Service

Subfunction: Reception Services

Career Level: Technical 2

Office of Student Life Mission Statement:
The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society. 

Location:

Wilce Student Health Center (0294)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability. 

As required by Ohio Revised Code section 3345.0216