K-12 Group Performing - Tour Associate

Job Description:

Reporting to the Director of Performance Sales, a Tour Associate is responsible for supporting the Director of Performance Sales and Performance Tour Specialists in both revenue generating and administrative duties. Primary responsibilities include providing excellent service support directly to Program Leaders, building long lasting relationships with these clients, and partnering with Tour Consultants throughout the sales process.

Responsibilities:

• Supports Director of Performance Sales & Sales Reps
• Manages Tour Evaluations
• Works directly with clients for day-to-day customer servicing
• Manage client information in CRM and Tour Web Portal
• Monitors enrolment and Full Refund Protection sales
• Manages and disseminates to Operations all passenger count changes and final counts
• Creates and distributes Parent Letters and Parent Meeting Information
• Supports Sales Reps in Parent Meeting Presentations
• Conduct parent meetings, attend conferences, orientations, FAM trips, and conventions as needed
• Field 24 hour emergency phone calls, as needed
• Reconcile credit card expenses in Concur
• Manage timelines to meet due dates
• Review bookings and create final itinerary
• Book performance and clinics, along with any associated admissions tied to those activities.
• Provide final counts for all performance bookings and pay deposits/final payments
• Any other responsibilities that may be assigned from time to time

Qualifications:

• Highly organized with a background in Administrative support
• Ideally a minimum of 3 years’ experience in an administrative role
• Minimum 2 year college degree (or equivalent business experience) – travel or hospitality industry a plus
• Customer service focused
• Goal-focused, self-sufficient individual who takes initiative
• Responsive team player
• Exceptional work ethic
• Strong computer skills (i.e., Microsoft Word, Advanced Excel, PowerPoint). Use of a CRM system preferred.

Work Perks:

• Comprehensive health benefits: medical, dental, vision, life, AD&D, accident, critical illness, disability insurance, FSA/HSA options with employer HSA contributions, and a generous 401(k) match.
• Generous paid time off including 11 paid company holidays, 25 PTO days the first year (prorated), 1 paid volunteer day, 4 mental health days, and bereavement
• Professional development support, including up to $5,250 annually for tuition reimbursement and up to $1,000 for certifications annually
• Opportunities for paid and discounted travel
• Flexible work schedule providing on-site, remote, and hybrid office opportunities
• Encouraged participation in a wide variety of Employee Resource Groups
• Employee Assistance Program (EAP) and wellness resources, including fitness centers at select locations
• Paid parental, caregiver, and disability leave
• Team Member Discount Program
• Engaging, collaborative, and fun work environment