Wholesale Customer Service Account Executive

The Cutter & Buck Mission 

Our Mission: At Cutter & Buck, our mission is to be the world’s best sportswear supplier to Corporate and Retail. With a robust inventory of premium products and the infrastructure to decorate and fulfill at scale, we are redefining what it means to serve wholesale customers with speed, precision, and style.

Our Location: 

This position is remote, home office based in specifically approved states of employment.  Approved States: Arizona, Connecticut, Delaware, Idaho, Indiana, Illinois, Massachusetts, Michigan, New Hampshire, New Jersey, Pennsylvania, South Carolina, Texas, and Washington state.  Shift availability until 5pm Pacific Time zone is required with a Washington, Idaho or Arizona location preferred.  Applicants will need to attest to meeting technical requirements for remote work functionality.  

Our Customer Service Team:   An upbeat, friendly, team environment; extensive training; the ability to work with a team as well as independently with minimal supervision.  Our benefits include remote workstation, employer sponsored medical/dental/vision benefits, paid leave programs (sick, 10 paid holidays and great discounts on company products).   

Customers today put their trust in companies that can fulfill orders quickly, are simple to deal with, and keep them informed of the status of their order from first submission to doorstep delivery.  

Customer behavior is becoming increasing dynamic. To save resources, high volume customers want to automate their order input process with us, while there are a growing number of customers that serve themselves entirely digitally through our websites. Finally, there remain customers that submit orders that need to be input into our system manually.  

In order for us to align all of these demands with behaviors, we must align our Order Input and Order Management Processes towards generating Production Ready Orders that can be fulfilled with the highest efficiency. 

Wholesale Customer Service Account Executive 

You are an important member of the Customer Service Team, focused on executing our order input and order management process so that we fulfill orders efficiently to provide a trusted experience and satisfy demand. Your role in these processes results in efficiency in our distribution and enhancement operations and transparency of information, and therefore faster service to more customers.   

Process Accountability: You will execute and continuously improve these processes efficiently and with accuracy in order to provide a trusted experience and satisfy customer demand. 

Order Input Process  

• Email/Manual Orders 

• Indexing Orders in Document Management 

• Conexiom order input 

• Order entry into SAP from customer purchase orders 

• Digital Order Input 

• Manage exceptions and outbound communication documents 

• Communicate with customer to assure production ready orders 

• CBCorporate Orders 

• Provide new users with access to digitally satisfy needs themselves  

 Order Management Process  

• Orders reflect accurate status to ensure always-on transparency for the customer  

• Issue Resolution/Solution Finding  

• Confirmations and Communication with customers

 Successful candidates will:

• Work assigned phone queue times.  This position will be required to have phone queue hours until 4pm PST.
• Be reliable and dependable with the ability to work occasional overtime if needed
• Demonstrate a positive and professional demeanor and be solution oriented at all times
• Demonstrate strong problem solving and prioritization skills in a changing environment
• Have excellent written and verbal communications skills in English
• Demonstrate experience with Outlook, Word and Excel
• Demonstrate focus and attention to detail
• Work independently and with a team with minimal supervision

 Mindset and orientation:

• Adoption of Cutter & Buck’s Mission and Values.
• Maintaining a customer-first position.
• Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment.
• Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery.

 Work Environment:

• High energy, dynamic work environment where you have quick access to all areas of the organizations.
• May require overtime during seasonal periods as appropriate.

Our Workplace