Assistant General Manager - Gitano

Assistant General Manager 

The Company   

Seaport Entertainment Group is a premier entertainment & hospitality company that owns and operates a unique collection of assets positioned at the intersection of entertainment and real estate. Seaport Entertainment Group’s focus is to deliver unparalleled customer experiences through a combination of restaurant, live entertainment, sports, retail and hospitality offerings integrated into one-of-a-kind real estate. Our assets include the Seaport neighborhood in Lower Manhattan and the Las Vegas Aviators® Triple-A Minor League Baseball team and Las Vegas Ballpark, as well as the company's ownership stake in Jean-Georges Restaurants.

About the Role 

Seaport Entertainment is looking for an Assistant General Manager to support Gitano! Reporting directly to the General Manager, the Assistant General Manager directs, implements, and maintains a service and management philosophy, which serves as a guide to respective staff and takes the necessary steps to achieve stated objectives in sales, cost environment, employee retention, cleanliness, and sanitation. The AGM is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of employees.   

What You Will Do 

Support the General Manager in  running the daily operations of the restaurant which include but are not limited to the following tasks:   

• Recruit, lead, motivate, train and develop restaurant staff, including servers, server assistants, managers, bartenders, and hosts. Be proactive with performance management and disciplinary actions as needed. 

• Prepare staff work schedules and assign specific duties.   

• Ensure high levels of customer satisfaction by handling guest interactions with care and attention. 

• Ensure all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.   

• Contribute to overall profitability through inventory control, labor control and overall cost management 

• Enforce restaurant cleanliness and safety standards, and adhere to health and safety regulations. 

• Address customer complaints and concerns promptly and effectively. 

• Assist with marketing and promotional strategies to increase customer traffic.  

• Perform all other tasks as duties as assigned and/or per business need.    

About You 

• A minimum of three years’ experience in a fine dining restaurant.    

• Strong experience in upholding guest service standards   

• Organization and multi-tasking skills with attention to detail   

• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities.  

• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports  

• Strong analytical capabilities including budgetary and financial acumen.  

• POS and computer literate with the ability to learn and adapt to using all programs.   

• Ability to communicate effectively and eloquently, both verbal and written.   

• Professional demeanor, polished appearance with the ability to exceed guest's expectations.   

• Ability to work in an ever-changing environment.