Virtual Auto Adjuster - MST Time zone (Remote)

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Allstate Benefits

Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit allstate.jobs/benefits to learn more.

A Day in the Life of a Virtual Auto Adjuster, and what it takes to do the job!

As a Virtual Auto Technical Adjuster, you will enjoy the flexibility of working from your home daily, with occasional field work if there are increased demands in the local market. Your primary responsibility will be to work within our Virtual Assist application, where you will play a pivotal role in reviewing, writing estimates, supplements, and total losses on our insured's or claimant's vehicles. Utilizing advanced technology, you will conduct inspections remotely by analyzing photos and live videos. 

Candidates for this role must reside in the MST time zone: Arizona, Montana, Wyoming, Utah, Colorado, Idaho, New Mexico.

* Parts of North Dakota, South Dakota, Nebraska, Kansas and Texas are in MST. Candidates from these areas do qualify for consideration.

 

Preferred Qualifications:

• Previous experience as an auto technical adjuster.
• Proficiency in using virtual inspection tools and applications.
• Strong analytical skills to assess damages and write accurate estimates.
• Excellent communication skills to interact with customers and stakeholders effectively.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Familiarity with insurance policies and industry regulations related to auto claims.

This position is not available to residents of California, Alaska, Hawaii and Puerto Rico.

Job Description

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. You lead with empathy, always.

 

The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.

 

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

 

The Negotiator – You will evaluate and negotiate claims settl