Entry-Level Support Consultant

Leavitt Group in Cedar City, UT is looking for a motivated and detail-oriented Entry-Level Support Consultant to join our team. This role is ideal for recent graduates or early-career professionals who are passionate about technology, customer service, and problem-solving.

As a Support Consultant, you will play a key role in assisting clients with system functionality, data-related queries, and ensuring a smooth user experience across our platforms.

Responsibilities:

• Provide first-level support to clients via email, chat, or phone for product and system-related issues

• Troubleshoot data discrepancies, software bugs, or configuration problems

• Assist in onboarding new clients, including data setup and basic configuration

• Maintain accurate records of client interactions and resolutions in the support ticketing system

• Collaborate with internal teams (data, engineering, product) to escalate and resolve issues

• Test new features, updates, or client-specific configurations as part of QA processes

• Help maintain and update support documentation and FAQs

• Contribute to process improvements and identify opportunities to enhance the customer experience

Skills:

• Strong written and verbal communication skills

• Comfort with technical platforms, databases, and web-based tools Basic Excel proficiency (e.g., sorting, filtering, VLOOKUP)

• Problem-solving mindset and ability to learn quickly Strong organizational skills and attention to detail

• Customer-first attitude and a desire to help people succeed with technology Key

Leavitt Group offers a full benefits package including;

• Pay of $36,500

• Health Insurance

• Dental and Vision Insurance

• 401(k) with matching employer contributions.

• HSA and FSA

• Paid sick and vacation leave

Leavitt.com

As a national company, the Leavitt Group is one of the largest privately-held insurance agency brokerage in the nation, with over 250 locations across 27 states. We broker commercial and personal lines insurance which manages the risk for individuals and businesses. The agency is appointed with the top insurance markets and enjoys exclusive representation with multiple insurance companies. We are always looking for talented individuals who want to further their career and grow with

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