ServiceNow Business Analyst

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first.  At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-oriented ServiceNow Business Analyst to join our team.

Responsibilities include, but are not limited to:

• Build a Requirements Traceability Matrix (RTM) for user stories.

• Translate business requirements to technical and functional teams for ServiceNow implementations

• Working closely with Business Analyst and Product Owners to refine user stories and categorize the user-centric requirements

• Demonstrating an understanding of the customers team’s capability visions by researching, wireframing, prototyping, and mocking up user experiences

• Translating concepts into wireframes and mockups that lead to intuitive user experiences

• Identifying design problems, developing elegant solutions, and justifying design decisions eloquently

• Communicating design ideas and prototypes supported by objective analyses to facilitate decision-making

• Developing presentations and reports conveying complex information

• Perform subjective and objective research both qualitatively and quantitatively, to gather deep end-user understanding

• Participating on an agile team and use expand your knowledge of agile methodologies and tools (e.g., SAFe, JIRA, Confluence)

• Orchestrates coordination between stakeholders, end users, and technical teams

• Performs planning and facilitation of stakeholder meetings.

• Selects appropriate analysis methodologies and documentation standards.

• Anticipates requirements, uncovering areas for improvement, conducting cost-benefit analyses, and designing appropriate solutions

Basic Qualifications:

• 5+ years of experience as a Business Process Analyst or similar role working with ServiceNow Applications

• Experience leading and delivering Agile Development projects

• Experience leading client briefings and review sessions; demonstrated ability to present a polished and professional image to clients

• Ability to thrive in an ever changing, technology-based consulting environment

• Willingness to readily take ownership of tasks and problems, which often extend beyond initial scope of responsibility

• Excellent interpersonal and communication skills (verbal and written)

• The successful candidate must be able to work remotely and be able to travel occasionally as needed

• Minimum of a bachelor’s degree or equivalent experience (Human Centered Design, User Experience, or Information Management)

Physical Requirements:

• Must be able to remain in a stationary position 50%

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer

• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

Security Clearance Requirements:

• US citizenship with the ability to obtain a public trust clearance

The projected compensation range for this position is $84,900-$141,100. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, ManTech invests in it’s employees beyond just compensation. ManTech’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for