Front Desk Team Lead

Job Description:

Rocky Fork Ranch has an opening for a Front Desk Team Lead. Our Front Desk Team Lead would help with the day to day functioning of the front desk and store. This is a full time, year round position which will include the option to enroll in health insurance, life insurance and our 401k program.

Duties:

• Welcome and greet guests with a friendly and professional demeanor.
• Overseeing check-in and check-out processes.
• Implementing policies and procedures.
• Lead a front desk staff to ensure efficient operations and customer service.
• Answer phone calls and emails, and respond to guest inquiries and requests.
• Maintain and update guest records and reservation systems to ensure accuracy and ease of access.
• Prepare reports and maintain records of front desk operations and guest interactions.
• Ensure cleanliness and organization of the front desk area and lobby.
• Work closely with other departments to provide guests with exceptional service and experiences.
• Assisting with ordering for our store and kitchen

Qualifications:

Must have previous front desk experience (leadership experience preferred)

Must be comfortable and confident with computers and phone operations.

Must have excellent customer service skills. (prior experience required)

Must have excellent communication and leadership skills.

Must have organizational and time-management skills.

Must have good decision making skills.

Must have weekend availability.

Some Evenings Required.