Client Success Manager

An Amazing Career Opportunity for a Client Success Manager

Who are we?  

At Questex, you can make an impact by helping suppliers and buyers connect more efficiently and effectively. Questex is a leading global events, media, and business information company, yet we are still a place where your voice is heard, and your ideas are appreciated. So, you can make an immediate difference in our success while advancing your career. 

Questex drives business forward through a rich engagement platform centered on leading events and surrounded by data insights and digital communities.  

 Check us out here: www.questex.com 

Questex Performance Marketing Team

The Performance Marketing staff are responsible for identifying the buyers our customers want to reach. We make sure we have their most recent information, that they are actively interested in engaging with us and that they are being reached the way they want to be reached. Our goal is to connect sellers with the buyers that want to meet them for a win-win. While we can’t get you in front of all the people in our 4 million strong database we can get you in their heads. We take a 360 degree view, what our attendees and audience tell us both by behavior and demographics, layering on their activity and engagement and using that to determine where they are in the buyers journey.

Questex is currently seeking a Client Success Manager that will lead a team and together be responsible for ensuring the successful delivery of client programs and campaigns by aligning strategic goals across digital, event, and marketing initiatives. They will oversee all program management and campaign execution, collaborating with clients, sales, and internal teams to deliver seamless experiences. This role requires working with the product & technology, marketing, event operations, and sales teams for program scoping and development. The Manager, Client Success will play a key role in pre-sale planning, upselling, and renewing client programs, ensuring alignment with client objectives and achieving strong engagement and measurable results. The ideal candidate will have a well-rounded background and thrive in a data and result driven environment.

As our Client Success Manager, you’ll support Questex’s success by:  

• Responsible for the successful delivery of marketing services programs by building and managing project plans, deadlines, and monitoring campaign performance while continuously improving workflows and processes to enhance efficiency.
• Provides direct, hands-on Program Management & leadership for client programs, managing a team of specialists. Manages escalation of risks, issues and dependencies, make decisions and take mitigating actions as required
• Ensures success of all client engagements and, collaborating with event operations to align client goals across assigned strategic clients.
• Collaborates with Sales to create plans that align with client goals. Plays a key role in pre-sale planning, upselling, and renewing client programs.
• Applies experience and knowledge to build relationships and ask questions to ensure successful program results. Maintain a data-driven approach through continual experimentation and optimization.
• Accomplishes staff outcomes by communicating expectations; planning, monitoring, and appraising results; coaching and counseling team as needed.
• Effectively onboard new staff members and bring them up to speed on products & processes per market
• Ensure standardization of products and processes; and that processes are up to date and presented in the most efficient means possible

Your Experience and Education include:    

• Degree in management, marketing, journalism, or related field with experience managing internal and external teams preferred
• 2+ years project management, account management, or program management experience in a client facing role
• 2+ years marketing and content marketing experience with a strong understanding of the digital marketing landscape including standards and best practices related to digital marketing
• Proactive and collaborative approach to problem solving with strong influencing skills and stakeholder management
• Strong organizational, planning, time management and follow-through skills demonstrated by managing multiple priorities/projects.
• Excellent interpersonal and collaboration skills, demonstrated by the ability to lead client and internal teams through a project lifecycle process.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook), HTML and marketing technologies
• Well versed in working with a diverse fun