Senior Manager, Robotic & Automotive Paint Shop Systems - Spare Parts

The Dürr Group is one of the world's leading mechanical and plant engineering firms with outstanding expertise in automation and digitization/Industry 4.0. Products, systems, and services offered by the Group enable highly efficient manufacturing processes in different industries. Dürr supplies not only the automotive industry but also other sectors such as the mechanical engineering, chemical and pharmaceutical industries, and the woodworking industry.

The Dürr Group operates in the market with five divisions:

• Paint and Final Assembly Systems: Paint shops and final assembly systems for the automotive industry
• Application Technology: Robot technology for the automated application of paint, sealants, and adhesives
• Clean Technology Systems: Exhaust-air purification systems and energy efficiency technology
• Measuring and Process Systems: Balancing as well as assembly, testing and filling technology
• Woodworking Machinery and Systems: Machinery and equipment for the woodworking the industry

Location:

Southfield, MI

Position Overview:

We are seeking an experienced Senior Manager with a strong background in spare parts management within the automotive paint robotics / automation industry.

The Senior Manager, Spare Parts will lead and manage our spare parts operations for turnkey paint systems. This role is critical to ensuring customer satisfaction, operational efficiency, and the long-term performance of our systems. A background in supply chain optimization, and a deep understanding of process, robotic or automated systems, preferably within industrial or automotive sectors is necessary.

Key Responsibilities:

Spare Parts Strategy:

• Develop and implement a comprehensive spare parts management strategy to optimize inventory levels, reduce lead times, and enhance service levels.
• Analyze market trends, customer needs, and system usage patterns to forecast spare parts demand accurately.

Operations Management:

• Oversee the end-to-end spare parts lifecycle, including procurement, inventory, warehousing, distribution, and obsolescence planning.
• Ensure spare parts availability to minimize downtime and improve system reliability for customers.
• Collaborate with production and engineering teams to define and maintain spare parts specifications.

Customer Support:

• Work closely with customers, service teams, and distributors to provide timely and accurate spare parts solutions.
• Establish efficient ordering, delivery, and tracking systems to ensure a seamless customer experience.
• Resolve escalated customer issues related to spare parts availability, quality, or pricing.

Team Leadership:

• Lead and develop a high-performing spare parts team, fostering a culture of excellence and continuous improvement.
• Set clear performance goals, provide mentorship, and ensure accountability within the team.

Cost Optimization:

• Identify opportunities to reduce spare parts costs through strategic sourcing, supplier negotiations, and inventory management.
• Monitor and control the budget for spare parts operations, ensuring cost-effectiveness while maintaining quality and service standards.

Data and Process Improvement:

• Utilize data analytics and industry best practices to improve spare parts forecasting, planning, and delivery.
• Implement advanced tools and systems to streamline spare parts operations and enhance transparency.
• Drive continuous improvement initiatives, such as reducing inventory holding costs and enhancing part traceability.

Compliance and Quality:

• Work with engineering and quality teams to address any product-related issues or recalls.

Qualifications:

• Bachelor's degree in supply chain management, Engineering, Business, or a related field.
• 5+ years of experience in spare parts management, preferably in the robotic, automation, or industrial