Senior Training and Development Specialist

Company Description

About Ross University School of Medicine

Ross University School of Medicine (RUSM), an Adtalem Global Education institution, expands access and opportunity to students on the path to becoming skilled physicians who are determined to make an impact in global communities. RUSM has graduated more than 15,000 alumni who practice in the U.S. and Canada. Located in Barbados, RUSM promotes equitable educational access through the Access and Inclusion in Medicine (AIM) Scholars Program to advance equity in healthcare through diversity and inclusion and to directly impact underserved communities by decreasing health disparities in the U.S. RUSM is accredited by the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit medical.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

Job Description

We are looking for a highly skilled Senior Training & Development Specialist with extensive experience in training teams on advanced prospect engagement techniques to drive revenue and create value. The ideal candidate will possess a deep understanding of various prospecting models, including consultative approaches, and demonstrate expertise in pipeline management. This role is crucial in developing and delivering impactful training programs that equip enrollment staff with the skills needed to effectively manage pipelines, leverage data-driven insights, and enhance product knowledge. 
 
As a Senior Training & Development Specialist, you will collaborate with cross-functional teams to identify training needs and design targeted learning solutions that improve prospect engagement and conversion rates. Your role will involve creating and facilitating dynamic training sessions, evaluating the effectiveness of training initiatives, and continuously refining content to align with business goals. Your contributions will play a key role in empowering staff to optimize their engagement strategies, thereby supporting the organization’s growth and value creation. 

Responsibilities

• Data-Driven Training: 
  • Analyze enrollment team performance data and call recordings to identify skill gaps and training needs. 
  • Develop and refine training programs based on these insights, ensuring alignment with white-glove service standards. 
  • Measure the impact of training initiatives on key enrollment metrics and adjust facilitation methods accordingly.
• Training Delivery & Facilitation: 
  • Deliver training using a variety of instructional techniques and formats (e.g., workshops, role-playing, simulations) to engage different learning styles and ensure effective knowledge transfer. 
  • Train enrollment teams on the critical importance of accurate and detailed notetaking within CRM systems to improve data quality and enhance pipeline visibility. 
  • Utilize in-depth knowledge of pipeline management to teach teams how to leverage data to track and manage student progress, optimizing each stage for better outcomes. 
  • Provide product knowledge training that empowers staff to communicate value propositions effectively, enhancing their ability to guide prospective students. 
  • Focus training strategy on nuanced relationship building and consultative approaches. 
• Enrollment-Focused Content Development: 
  • Design engaging, high-impact training materials that focus on consultative enrollment strategies and relationship-building techniques. 
  • Utilize e-learning authoring tools to build interactive modules that showcase effective enrollment techniques in action. 
  • Incorporate engaging visuals, simulations, and assessments to reinforce learning and skill development. 
  • Working with the Training, Development & Content team, review and inform on content that supports the development of key skills like effective communication, needs assessment, and guiding prospective students through the decision-making process. 
  • Develop comprehensive onboarding programs for new hires and continuous learning opportunities for experienced staff, ensuring a consistent and scalabl