General Liability Claims Director

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

 

About the role

As a Claims Director at Reserv, you will be responsible for a team of Claims Professionals  overseeing Commercial General Liability and Cyber claims. We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in General Liability and Cyber claims. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of trucking claims, ideally with experience managing or handling large, complex claims portfolios.

Who you are

• Highly motivated and growth-oriented
• Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
• Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
• Passionate claims professional who cares about their team, the customer, and their experience
• Empathetic leader. You exercise empathy and patience towards everyone you interact with
• Sense of urgency - at all times. That does not mean working at all hours
• Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
• Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture
• Anti-status quo. You don’t just wish things were done differently, you action on it
• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
• And did we mention, a sense of humor. Claims are hard enough as it is.

 

What we need

We need you to do all the things typical to the role:

• Manage a unit of General Liability and Cyber claims professionals at the management and desk level. . 
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Responsible for accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus
• 10+ years in insuranc