Director, Chief of Staff

About SimpliSafe 

SimpliSafe is a technology-driven home security company with a mission to keep Every Home Secure. 

We operate always-on systems across enterprise technology, information security, manufacturing, global supply chain, quality, and logistics—supporting millions of customers and complex global operations. 

As SimpliSafe scales toward and beyond a $1B global enterprise, execution rigor, operating discipline, and financial clarity across highly interdependent domains are critical to sustaining growth and reliability. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

Overview 

The Director, Chief of Staff & Enterprise Operations serves as the primary strategic and operational partner to the Chief Information and Global Supply Chain Officer (CIO/GSC). 

This role owns the operating system for the CIO/GSC organization—how priorities are set, how execution is governed, how performance (including financial performance) is monitored, and how risks are surfaced and resolved. 

Sitting at the intersection of strategy, operations, financial stewardship, and executive communication, this leader translates executive intent into enterprise-level clarity and ensures that technology and global operations execute as a coherent system. 

This is a senior enterprise leadership role designed to scale executive impact, improve decision quality, and bring order to complexity. This role is not a PMO and not a standing project ownership role. 

Key Responsibilities 

Executive Partnership & Leadership Leverage 

• Serve as a trusted advisor and thought partner to the CIO/GSC Officer, sharpening strategic options, clarifying tradeoffs, and accelerating decision-making. 
• Amplify executive effectiveness by protecting focus on the highest-impact priorities and removing organizational friction. 
• Represent the CIO/GSC Officer in key forums, escalating only decisions requiring direct executive judgment.

Enterprise Operating Cadence & Performance Management 

• Own and evolve the enterprise operating cadence for the CIO/GSC organization, including: ○
  • annual strategic planning,
  • quarterly planning and prioritization,
  • monthly operating and financial performance reviews,
  • leadership forums, escalation paths, and decision-making mechanisms. 

• Design and maintain an integrated performance management system spanning Enterprise Systems, Information Security, Manufacturing & Supply Chain, Quality, and Logistics.
• Surface execution, risk, and financial signals early and ensure corrective actions are clearly owned and driven to resolution. 
• Act as a performance truth-teller, creating transparency and accountability when execution drifts.

Strategic Prioritization & Cross-Domain Alignment 

• Partner with senior leaders to define strategy and set priorities based on value creation, risk exposure, and opportunity size. 
• Drive alignment across domains with differing incentives, timelines, and constraints—ensuring the organization operates as a single system. 
• Force clarity and tradeoffs when priorities conflict and ensure enterprise decisions are executed consistently. 

Financial Stewardship & Course Correction (Without Budget Ownership) 

• Serve as a financial integrator for the CIO/GSC organization, ensuring execution and strategy are grounded in financial reality. 
• Partner closely with FP&A and Finance to interpret financial performance, derive meaningful metrics, and translate financial data into operational insight. 
• Support leadership teams in annual and quarterly planning by connecting operational plans to financial outcomes and ensuring assumptions are explicit and testable. 
• Monitor financial performance across the CIO/GSC portfolio and sense early when initiatives or plans are drifting off course financially. 
• Work with functional leaders to diagnose finan