Remote Customer Service Representative

Description

Deliver the highest level of customer service experience

-Answer customer calls

- Reset Passwords

- Assist with creating accounts

- Uploading documents

- Answering general questions

-Engage with customers over the phone and reply to online chat inquiries

-Help customers manage their accounts

-Verify eligibility for coverages/review healthcare options etc.

Problem Solve

-Find creative solutions to any, and all, consumer problems that arise

-Diagnose, assess, and resolve problems or issues in a timely manner

Be an expert on the company, product, and policies

-Display flexibility and willingness to accept constantly changing project/program updates

-Demonstrate corporate values on a consistent basis

-Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams

-Adhere to regulated guidelines for communications via all channels

-Interpret and follow defined procedures and policies

Administrative Duties

-Input customer information into a database

-Various administrative duties as assigned

Skills

Customer service, Call center, inbound calls, health care, Insurance, customer support, microsoft office

Top Skills Details

Customer service,Call center,inbound calls,health care,Insurance

Additional Skills & Qualifications

- After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background

- High level food service/retail background required. RECENT work history - no large gaps in their tenure or recent history.

- Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Disqualifiers:

• Unable to demonstrate understanding of a workflow process

• Unable to provide well-rounded responses to specific questions/ short answers

• In conversation, demonstrates the inability to understand and follow policy and procedures

• In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Cannot live in:

Washington

Washington DC

California

Puerto Rico

Hawaii

This is a Contract position based out of Birmingham, AL.

The pay range for this position is $17.00 - $17.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with ove