Assistant Director of Occupancy & Outreach

Department: University Housing
Appointment Type and Duration: Regular, Ongoing
Salary: $70,000 - $78,000
Compensation Band: OS-OA06-Fiscal Year 2024-2025
FTE: 1.0

Application Review Begins

April 27, 2025; open until filled

Special Instructions to Applicants

For full consideration, please include:
1 A current resume/CV, and
2. A cover letter, and
3. Names and contact information for three professional references, one of which includes a current or previous supervisor/manager.

Department Summary

Student Services and Enrollment Management’s mission is to build a diverse, exceptional, and inclusive campus community. The person in this role will work toward this mission in the following ways; illustrate efforts toward awareness and implementation with other individuals in the workplace; act as an advocate to assure efforts at best practices, including support of trainings and serving as a resource for inquiries; act as a supporter to implement policy and/or establish procedures or guidelines for their school/college or VP area/Division; and act as a supporter to implement and/or establish procedures or guidelines for the University.

University Housing, a department within the Division of Student Services and Enrollment Management, is committed to support student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable state-of-the-art housing, dining, social and academic programs for the entire student body to develop community leaders, innovators and change-makers who will enrich the future.

We value equity and inclusion, responsibility and integrity, innovation and learning, and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.

University Housing units which include Business Services Operations, Dining Services, Facilities Services, Promotions & Student Recruitment, and Residence Life. University Housing is a $100-million dollar educational and business department that is a self-sustaining, self-liquidating agency of the University (receives no tuition or tax support for its operating budget).

Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades, are retained at the University of Oregon at higher rates, graduate at higher rates and graduate more quickly.

Position Summary

As the Assistant Director of Residence Life, Occupancy and Outreach, reporting to the Associate Director of Residence Life for Residential Operations, you will hold a crucial role in managing University Housing’s front desk services and resources as well as supporting housing occupancy and outreach which includes managing daily operations, supervising staff, and leading and implementing the functional areas of services and resources for University Housing Office and Residential Life. You will also provide oversight, management, and direction for the recruitment, hiring, selection, onboarding, training, and performance evaluations of student staff that support University Housing Front Desk services.

As the Assistant Director, you will be focusing on improving services and providing reliable technical solutions to support data-driven decision-making for occupancy issues. This will involve managing and coordinating residential student applications, room selection, assignments, and billing processes for residence halls and university apartments/houses, in addition to meal plan management and changes, ensuring all assignment records and billings are process efficiently.

Additionally, as the Assistant Director, you will collaborate with various departments and Housing units such as Human Resources, Business Office, Facilities, Dining Services, Information Technology, and Marketing to enhance the student living experience and support the operations and accomplish the strategic plan and goals of University Housing.

Key Responsibilities:
• Front Desk Operations: Lead daily operations, supervise professional and student staff, and ensure excellent customer service for students, parents, and campus constituents.
• Occupancy Management: Oversee residential student applications, room selection, assignments, and billing processes. Manage meal plan changes and improve services through data-driven decision-making.
• Outreach and Events: Coordinate and represent University Housing at recruitment events, manage volunteer staff, and prepare materials for events. Provide training and guidance for staff attending events. Provide leadership are