Clinical Support Lead

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

This is a Full-Time temporary Position. Position will last for 4 months.

Schedule: Monday - Thursday: 8am - 5pm;

1 Friday and 1 Saturday shift per month 7am - 3pm

ABOUT THE JOB

The purpose of the role as a Lead Medical Assistant at Everside Health is to be involved in a wide range of tasks which includes administrative, front office, clinical activities, and health center specific supervision and leadership.  The Lead Medical Assistant aids the providers and clinical team in delivering clinical services and promoting health and wellness.  

The Lead Medical Assistant ensures that the health center(s) has supplies, staff, and resources to allow the effective delivery of patient services and must manage the flow of patients and services in a way that delivers an exceptional patient experience.  

The Lead Medical Assistant must understand the work environment of the Everside health center to meet the needs of the members and their families to facilitate the timeliness and appropriate scheduling of services required. 

ESSENTIAL DUTIES & RESPONSIBILITIES

Leadership 

• Primary point of communication for distribution of information to medical assistants and other care team members 
• Lead day-to-day health center activities 
• Go-to for MA questions and concerns 
• Train & support new Mas 
• Ensure administrative work is being executed daily  

Administrative 

• Performs front-office duties, including patient scheduling, phones, check-in, check-out, and other related tasks 
• May run specific reports as trained and selected  
• Perform monthly pharmacy inventory 

Clinical quality 

• Escorts patients to exam room, obtains vitals, and completes intake process 
• Reviews previous medical information and gathers health updates from the patient 
• Documents care provided accurately in patient records 
• Performs specimen collection, phlebotomy and point-of-care lab tests 
• Prepares and administers approved medications and immunizations via oral, topical, inhaled, intramuscular, subcutaneous, or intradermal from provider orders (as permitted by state regulations) 
• Gives injections, bandage wounds, assists with procedures  
• Coordinates and follows up on referrals, including specialist visits, imaging, procedures, and other care provided outside of Everside Health 
• Dispenses medications per provider’s order (as permitted by state regulations) 
• Partners with provider to identify and address gaps in care 
• Ensures exam rooms are thoroughly cleaned and stocked 
• Maintain confidentiality of patients and their protected health information 
• Performs daily and monthly quality checks 

Financial performance 

• Ensures health center is appropriately stocked with medical and office supplies  
• Partners with supervisor or regional manager to order supplies, repair equipment, and maintain the health center to provide an outstanding care environment while remaining within budget 

Patient Satisfaction 

• Provides an outstanding experience to patients and families as reflected in Net Promoter Score surveys 

Patient Engagement 

• Participates in patient outreach to drive engagement among eligible patients 
• Helps to manage the schedule to provide access to patients 

QUALIFICATIONS

High school diploma required plus graduation from a formal MA training program and 2+ years’ experience preferred as a medical assistant, ideally in primar