Customer Success Coordinator

Overview

We are seeking a Customer Success Coordinator (Hybrid) to join our growing team!

 

YM Careers 

YM Careers is the industry’s most trusted career center platform for associations powering nearly 3,000 niche job boards that connect more than a million employers with tens of millions of association members and website users. Associations leverage the platform to provide a valuable member service, acquire and engage new members, and increase non-dues revenue. YM Careers is part of Community Brands, which offers an integrated set of solutions that help member-based organizations increase revenue, improve efficiency, and digitally engage members. Learn more at ymcareers.com.

Responsibilities & Qualifications

Position Summary

The Customer Success Coordinator develops relationships with clients through building trust, resolving issues, providing relevant information and being the support for the client.  To be successful the Customer Success Coordinator will have a sincere desire to assist clients, drive to seek out solutions, and ability to learn all processes and software clients use. 

 

*As a hybrid role, you must be located within commuting distance from Groton, CT and able to go to the office 2 days per week (Monday and Wednesday). During early onboarding - typically the first 1-2 months - you will go into the office 3-4 days to streamline training.*

 

A Day in the Life

• Develop and maintain strong client relationship throughout the customer lifecycle
• Basic knowledge of platform system and tools and ability to troubleshoot
• Provide best practices to clients
• Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
• Lessons learned are identified and shared with the relevant teams
• Engage with customer to promote software adoption and onboarding strategies
• Assist in creating and updating documentation for internal team and external clients 

We are looking for someone who brings

• Experience:
  • Able/willing to work in the Groton, CT office 2 days/week required
  • 1+ year of related professional experience required
  • Bachelor’s degree and/or equivalent professional experience preferred
  • SaaS industry or web support experience preferred
  • Must have excellent analytical and problem solving skills
  • Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Computer/Technical:
  • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
  • Demonstrate ability to learn and understand basic office software applications
  • Salesforce and Zendesk experience is a plus
• Other Skills:
  • Excellent verbal and written communication, organization and follow up skills
  • Excellent relationship building skills and ability to work both individually and as a member of a team are necessary
  • Ability to work effectively within a fast-paced, deadline-driven environment
  • Strong client focus with exceptional collaborative and influencing skill

Fraudulent Job Posting Alert: Momentive Software has recently become aware of fraudulent job postings on various social media and recruiting websites purporting to offer employment at our company. These job postings do not originate from Momentive Software. If you encounter a job posting or receive an email claiming to offer employment with Momentive Software, please contact Momentive Software directly at talentacquisitionCB@communitybrands.com to confirm its validity. Do not click any links, share personal identifying information (e.g., your social security number or scans of a photo ID), or send money in response to any such offer before verifying the originator’s identity. For more on protecting yourself from fraud, visit this article from the Federal Trade Commission (FTC). If you believe you were a victim, contact local authorities or file a complaint with the FTC here.

Total Rewards

Accommodations

Momentive Software welcomes and encourages applications from people with disabilities.  Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.

 

About Us

Momentive Software – leveling the playing field between for-profits and purpose-driven organizations

 

Momentive Software provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associati