Office Assistant - IT (42989)

Under general supervision of the Chief Information Officer (CIO), performs a variety of administrative and support clerical duties and tasks in support of the Information Technology department. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Schedules and organizes meetings, training, travel, and conferences.
• Establishes, develops, maintains and updates filing system. Retrieves information from files when needed.
• Purchases, receives, and ships equipment and consumables for the IT Department.
• Answers Helpdesk phone calls and directs to the proper individual in a timely manner.
• Creates Helpdesk tickets as requested.
• Assist the Telecommunications team in provisioning and managing data and cellular phone plans for WIHCC.
• Sorts and distributes mail.
• Maintains IT inventory assets and supply, sourcing for supply (vendors), and submit invoices for payment.
• Acts as a liaison with other departments and outside agencies, including high-level staff.
• Handles confidential and non-routine information and explains policies when necessary.
• Provides assistance with planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, creating brochures.
• Types and prepares various correspondences, reports, meeting minutes, memos, charts, tables, graphs, business plans, etc.; proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
• Prepares appropriate and accurate travel and training arrangements for IT staff members related to official business.
• Prepares documents for reimbursement of travel expenses.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.

Minimum Qualifications:

High school diploma or GED and two years' experience as an office assistant in an office environment required. Experience wit