Sales Operations Coordinator - East Coast, Remote

Company Description

Please be aware, although this role is entirely remote, we are seeking someone located on the East Coast due to the East Coast working hours you'll be following.

Get to Know Informa Tech

We're Informa Tech, a leader in the dynamic world of Information and Communications Technology. At the heart of our operations, it's about uniting communities and audiences worldwide. We're not just about providing information – we're here to educate and forge connections in the tech community through top-notch research, training, events, and media.

By joining us, you'll get to play a part in impacting decision-making in the technology market. We pride ourselves on our reach and influence, with over 100 globally recognized brands that are trusted for their insights, education, and networking opportunities. Join us and make your mark in this interconnected tech universe!

Job Description

As a Sales Operations Specialist, you won't just be a part of the team - you'll be the driving force behind groundbreaking process improvements that propel growth and revenue. Think scrutinizing sales targets, territory assignments, renewals, and more, all while wielding the power of Salesforce to create accurate reports. You'll ensure all our systems work harmoniously and support the entire event rebooking process. Ready to jet set onsite to several shows, coordinating with a variety of stakeholders to make each event a resounding success? Let's dive in!

What Will Your Day Look Like?

• You'll be instrumental in crafting, updating, and auditing reports and dashboards for events and media across the Informa Tech brands.
• You'll prepare brand-specific custom reports and analyses. If you're an Excel whiz, even better - but don't worry, it's not a must.
• You'll become a guru of our end-to-end Sales process, training new Sales team members in Salesforce and being their go-to problem solver, escalating high-priority issues as needed.
• You'll collaborate with Operations and Salesforce support teams to tweak fields and workflows, spot potential issues, and adjust territory divisions.
• You'll be the superhero who troubleshoots and solves problems within Salesforce and other systems.
• You'll manage the contract process in Salesforce using tools like DocuSign and Conga.
• You'll maintain daily, weekly, and monthly update logs/JIRA tickets related to ongoing and upcoming projects and sales activities.
• You'll set the standard for consistent re-book best practices, sharing your knowledge to generate new contracts, products, and data files for pre-show prep.
• You'll partner with internal developers and product owners to translate event-to-event best practices.
• You'll be the support rockstar for onsite rebook teams, troubleshooting tech needs for ORBIT/Touchplan and assisting with sales suite setup and design.

Ready to bring your A-game and make waves in the tech industry? We can't wait to meet you!

Qualifications

Qualifications & Experience:

• You bring at least one (1) year of experience in a B2B sales operations or enablement role to the table.
• You've thrived in a setting that demands precise data handling, timely delivery, and detailed reporting.
• You're extremely organized, capable of handling multiple projects simultaneously while not compromising on the finer details.
• You understand the importance of accuracy and promptness in task delivery and can effectively juggle multiple responsibilities.
• As a strong influencer, you're proficient in coordinating with various internal teams including Sales within Pillar and Sales Operations.
• Your communication skills allow you to effectively articulate solutions to your peers and management.
• With high standards of customer service and integrity, you're motivated and driven to excel.
• You're comfortable working independently as well as collaboratively within a team.
• You have a good grasp of sales principles and processes.
• Experience with CRM, especially Salesforce.com, and strong Excel skills are a plus.
• You're adept at improving processes, making you a valuable asset to our operations.

Compensation Details:

• The compensation range for this role is $55,000 to $60,000, supplemented by bonus incentives for exemplary performance.
• This role will automatically expire 2/26/24

Additional Information

Why work at Informa

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize