Restaurant Account Manager (m/w/d)

Company Description

Are you an experienced account manager with a true ‘service first’ mindset? Are you passionate about building strong win-win relationships while driving growth? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!  

Role background:

Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners and either pick their order up or have it delivered by our courier partners. 

Wolt has been growing rapidly in Germany since we entered the market in 2020.

For Wolt, everything starts with restaurants. If there are no restaurants, there are no customers, and if there are no customers, there are no couriers. Thus, the restaurant partnerships are a crucial part of Wolt’s success. Our restaurant operation is divided into three sections; acquisition, onboarding, and development.

Job Description

As Account Manager (internally called Restaurant Development Manager), you will be responsible for a portfolio of ~80 key restaurant partners. We’re looking for someone who has a true passion for building strong relationships and improving key performance metrics to create results for Wolt, the restaurants and ultimately the customers. Your focus will be on making sure your partners thrive on our platform by spotting growth opportunities while providing the tools and support they need to grow. For that, you need to deliver exceptional service and be able to adapt your tone to suit both the restaurant owner and the chef. 

What you’ll be doing:

• Develop and foster partner relationships with your portfolio of key restaurant accounts. 
• Conduct quarterly Business Reviews with partners to review performance and develop forward-looking strategies.
• Determine the needs and wants of merchants, prioritize them by impacting the business, and work to co-create solutions.
• Strategically introduce and execute on new Wolt product opportunities to broaden partnerships and increase partner revenue streams (i.e., white-label delivery).
• Drive revenue growth of Wolt and restaurant partners in your portfolio by improving venue performance through a data-based approach.
• Drive forward operational improvements with your partners to ensure that we are delivering the best experience for Wolt customers.
• Renegotiate terms and conditions with restaurant partners.
• Key communicator between our operations, support, marketing, and restaurant partners.

Qualifications

Our humble expectations:

• Solid account management experience from a high-paced environment
• You cultivate extensive mutually beneficial relationships
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience
• Strong analytical skills and experience working with - and making decisions based on - data
• Structured, detailed, and service-oriented
• High ownership and ambition to go beyond the obvious
• Fluent in Danish and English
• Experience working with CRM systems is a plus
• Demonstrated experience in sales is a plus

Additional Information

Next Steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

If you have any further questions about the position, you can turn to: Wladyslaw Gadomski, Talent Acquisition Partner, wladyslaw.gadomski@external.wolt.com

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Along with a competitive salary and benefits, you will also be eligible for our restricted stock units plan.