Room Service Server - Hotel Indigo Los Angeles Downtown

JOB OVERVIEW

Deliver room service food and beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.

 

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

• Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.

• May answer room service phones and record orders; utilize up-selling techniques to increase sales.

 

PEOPLE

 

• Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate VIP deliveries with appropriate departments.     

   

 

GUEST EXPERIENCE

 

• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.   

• Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.

 

RESPONSIBLE BUSINESS

 

• Describe all menu items; methods of preparation and prices as needed.  Work within policy to accommodate guest’s special food requests. 

• Performs set-up and closing side-work; stock service station, make coffee, etc.  Preset trays as necessary; prepare flatware “roll-ups”.

• May be required to retrieve trays from guest rooms and hallways within prescribed time period.

• May assist with other duties as assigned. 

 

 

QUALIFICATIONS AND REQUIREMENTS

 

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds

• Moving about the kitchen

• Handling food objects, products and utensils

• Bending, stooping, kneeling

 

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. 

• Basic math skills are frequently used when handling cash and credit.

• May be required to work nights, weekends, and/or holidays.

 

$18.40 is the hourly rate pay range for this role based on experience.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?