Bilingual Customer Service Representative

Overview

Bilingual Customer Service Representative

 

Starting at $15.50 per hour

 

About Us: Join our team at Select Medical, where we prioritize work-life balance and offer a supportive environment for our employees.  We provide comprehensive training and a range of benefits to ensure your success and well-being.

 

 

Job Overview: As a Bilingual Customer Service Representative, you will professionally and courteously handle patient and insurance services through various communication channels.  You will play a key role in managing patient accounts, ensuring quality control, and maintaining accurate records.

Responsibilities

Key Responsibilities:

• Answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager and Supervisor.
• Understand insurance and patient responsibilities related to account balances and billing.
• Resolve patient, physical therapy center, and internal account inquiries, both verbal and written. Forward unresolved inquiries to the appropriate team members.
• Process patient payments accurately and update accounts.
• Handle incoming mail according to department protocols.
• Document all verbal and written communications in the billing system.
• Assist other departments and staff members with patient account inquiries.
• Provide feedback on changes in payers, plans, contracts, addresses, or other vital billing information.
• Adhere to all HIPAA requirements as defined by the Compliance Department.
• Perform additional duties as assigned when not handling inbound calls.

Qualifications

Required Qualifications:

• High school diploma or GED required.
• Fluent in Spanish.

 Preferred Qualifications:

• Proficiency in computer and Windows-based technologies.
• Experience in a phone or call center environment.
• Medical background (insurance, front desk, etc.).
• Excellent problem-solving skills and the ability to work independently.
• Positive attitude and ability to handle difficult situations.
• Strong interpersonal, oral, and written communication skills.
• Minimum of one year of customer service experience.

Working Conditions/Physical Demands:

• Office Environment
• Sitting for extended periods of time
• Ability to lift weight up to 35 lbs. 

 

Your Benefits As a Customer Service Representative:

 

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• No Required Nights or Weekends.

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.