Product Manager, Retention

Who We Are

The Farmer’s Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care – a fresh proposition in an industry riddled with manipulative and misleading marketing. We’re starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists, directly to customers’ doors. Our ultimate goal is to create innovative, honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.

A tech note: technology has been and will continue to be at the core of how we are going to build the future above. We think that a small, resource-constrained, but creative and free team can accomplish more than a large, bloated, unconstrained, bureaucratic one. We are accelerating our pace of innovation and are on the brink of substantial industry-changing new disruptions that will continue to improve the lives of millions of pets, pet owners, and pet care professionals.

A financial note: we are not waiting for a magical moment in the future to be sustainable. We are fiscally prudent, and we have never bitten more than we could chew. 

#LongLiveDogs

What Do We Stand For

Our best ideas and competitive advantages come from direct engagement and understanding of our customers.

We are opinionated in how we develop software and start from the customer. We talk to customers, sit in customer interviews, shadow customer service agents, and use our own product ourselves. We believe that nothing good comes out of building software without having first built customer empathy. We spend a significant time doing so, and we make sure everybody does the same. 

We believe that one should know their business. What customer behaviors and problems result in the metrics we see every day? How can we connect what our data tells us to what our customer understanding tells us? What if anecdotes and data disagree?

We don’t think of ourselves solely as “Engineers”, or “Product Managers” or “Designers”. Sure, we all have different skill sets, but we are all one team that identifies and addresses customer problems TOGETHER. We continuously improve the “how” we develop software, by comparing us to our previous versions of ourselves. Are we getting better every time?

We don’t subscribe to arbitrary development metrics or artifacts that are elsewhere defined as “best practices”. Similarly, we don’t subscribe to rigid expectations of roles. Our engineers can write requirements, our engineers can talk to our customers, our PMs can help with an engineering architecture proposal and so on. we don’t expect requirements to be right at the first pass and we work together to improve them. We work small.

We work in sequence and not in parallel. We have objectives and  “queues” of problems that we believe that, if solved, will get us to our objectives. We finish one job, then we go to the next. We are flexible in changing the ranking of the queues (some people call them “priorities”) when new learnings and information come about. We rarely have timelines/deadlines, and guess what, we go faster than when we did.

We don’t take pride in headcount. Small teams are the ones that can drive real change and value. Constraints breed creativity. Careers at TFD are about value creation, not empire building. Accordingly, your comp will be tied to that.

Why is all of the above important? It means developing a firm strategic direction with conviction while maintaining extreme tactical flexibility. That’s why the ideal candidate may have worked in BigTech (can communicate well, earn trust, develop sound strategies), but has also worked in earlier stage startups (faster pace, adaptable systems, no “playbook”, no politics) and has gleaned a balanced version of the two.

Where You'll Come In

The Farmer’s Dog is looking for an intensely curious, customer-obsessed Product Manager who is energized by