Executive Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

Global Servicing (GS) is responsible for the company’s customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.

How will you make an impact in this role?

The Global Support, Enablement & Control team is looking for an Executive Administrative Assistant (EA) to provide day-to-day administrative support including expense and travel management for the VP-Compliance (It may expand to ~2 other VPs’ based on business need). The candidate should demonstrate strong organizational skills and attentionto detail. The Executive Assistant will also assist in the coordination of special projects and ad hoc administrative requests, as required. The ideal candidate must be seasoned and experienced in handling a wide range of administrative related tasks, as well as able to work independently and confidently under pressure. Building strong relationships, being resourceful, and knowing how to navigate large organizations will be critical to success in this position.

Key Responsibilities include:

• Responsible for calendar management on a daily, weekly and monthly basis
• Proactively and independently review calendar for conflicts that might occur in future weeks and make necessary adjustments
• Manage general follow-ups and generating reminders in order to effectively meet deadlines and commitments
• Manage logistics of meeting administration (in-person and Webex)
• Work closely with the other administrative assistants on office operations
• Maintain headcount reporting, organizational charts, team distribution lists
• Manage travel arrangements including air, hotel, car transfers and meeting agendas. Ensure timely preparation and processing of expense reports and invoices; review expenses submitted to leader for approval and highlight any out of policy spend.
• Organize internal and external business meetings, including Town Halls, making all necessary arrangements including sending invites, reserving rooms, and arranging catering as needed
• Other ad hoc administrative work, as needed
   

Minimum Qualifications:

• 1 plus years of previous experience as an Executive or Administrative Assistant or similar role
• Self-motivated, proactive team player, solutions-oriented, and reliable
• Exceptional organizational, administrative, and interperson