Manager, Financial Analysis Hub (Multifamily)

Job Title

Manager, Financial Analysis Hub (Multifamily)

Job Description Summary

The Capital Markets Financial Analysis (“CMFA”) Hub Manager is a multifamily subject matter expert responsible for the day-to-day management of the CMFA Hub’s delivery of financial analysis on behalf of Cushman & Wakefield’s Multifamily brokerage services. In this role, the CMFA Hub Manager provides oversight on the execution of multifamily financial analysis requests by providing direction, conducting quality control reviews, and lending subject matter expertise to a diverse team of financial analysts. The CMFA Hub Manager provides oversight on team member development and performance, ensuring alignment on service delivery expectations. This role serves as a key contributor to the CMFA Hub’s maturity with involvement in training and onboarding activities, implementing standardized workflow processes, implementing best practices, and identifying continuous improvement opportunities to ensure sustained delivery of high-quality, efficient services to Capital Markets.
Team members may be expected to work in various time zones, depending on the product type and markets they service. The ideal candidate will be based in Atlanta, Dallas, Chicago, Los Angeles, or New York City and available to work on-site in a local Cushman & Wakefield office.

Job Description

Essential Duties

• Deliver strategic insights and recommendations to Capital Markets Multifamily Brokers based on analysis findings; refine analyses by providing subject matter expertise on the market, property, or commercial real estate conditions and trends in effort to equip brokers with value-add insights and high-quality analysis deliverables, contributing to driving successful transaction completion
• Collaborate with broker and leadership stakeholders, and other support teams, to ensure the Financial Analyst Pool delivers an exceptional broker experience, balances team member workloads, and effectively collaborates with all business partners in service delivery, ensuring satisfactory broker experience ratings
• Monitors, tracks, and observes process and production behaviors, identifying opportunities where additional training support may be required and/or delivers insights/solutions to resolve productivity issues  
• Implements effective delegation best practices, balancing involvement into the transactional analysis and due diligence aspects of team assignments
• Oversee the day-to-day operations of the CMFA Hub including supervision of direct reports and quality review of analyses, deadlines, and resolution of issues/conflicts
• Performs quality control reviews, identifying where the team’s strengths are and areas where additional training may be required. Communicates review feedback in a timely manner, and identifies recurring themes observed to action into individual and/or team training and development opportunities. 
• Monitor CMFA Hub and direct report’s performance to identify opportunities for process and deliverable improvement, and continued development
• Lead, coach, train, and develop Financial Analysts, including offshore teammembers, on industry best practices including, but not limited to, due diligence review (e.g. financial statement, rent roll, tenant leases), property and market level research, and development of marketing pitch materials (e.g. Broker Opinion of Value and Offering Memorandum).
• Develop and deliver Multifamily Financial Analyst training materials to standardize onboarding and support continued development, equipping Financial Analysts with relevant resource tools
• Partner with Multifamily brokers and key stakeholders to develop, enhance, and implement a Multifamily Analyst training program
• Spearhead the creation of standardized, best practice workflow processes and guidelines across the CMFA Hub that create efficiencies and adds value to the Capital Markets broker experience; collaborate with Multifamily brokers to understand current state processes and opportunities for standardization, taking ownership to action next steps
• Collaborate with technology partners to identify, implement, and maintain automation/data analysis solutions to support CMFA Hub operations (e.g., AI, Salesforce, SharePoint)
• Actively participates in business intelligence reporting and maintenance, ensuring workflow pipeline is accurate, complete, and kept current. Ensures reporting data and analytics are accurate and complete.  
• Support business development activities to encourage use of the CMFA Hub across Cushman & Wakefield’s Multifamily product group and key stakeholders
• Champions the adoption of the Financial Analyst Hub, pitching value proposition and benefits to Capital Markets Multifamily brokers while identifying opportuniti