Intake Support Associate

MSIG North America continues to grow! 

This position is responsible for providing administrative and customer service support through the integration of a centralized resource center.  Key services include data and financial processing, order fulfillment, document preparations, account maintenance, client services and customer onboarding.

Essential Functions:

Customer Support                                                                                                    

• Provide shared coverage for centralized Customer Service Line in a professional, accurate and timely manner to address client inquires and/or requests.
• Timely completion of correspondence to include all claim acknowledgements, adjuster reassignment, benefit notices, authorizations and other communications.
• Timely setup and distribution of new loss reports to include policy indexing, coverage review, data entry and claim office assignment.

Data Integrity                                                                                                                   

• Claim coding maintenance to include table maintenance, class code corrections, location code updates, and insured communications.
• Support data integrity by the setup of replacement claims, transferring of financials, transfer of notes and updating claim status.
• Support with Operations tasks to include unit stat error corrections, weekly vendor claim reconciliation reports and document distribution support.
• Works special projects as assigned.

Education and Experience Required: 

Diploma/Degree & Experience

• High School Degree or G.E.D. with a minimum of one year Customer Service or Data entry experience required.  Prior claims experience is preferable.

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!  
It is the policy of MSIG-NA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG-NA will provide reasonable accommodations for qualified individuals with disabilities.