Records Administrative Support Assistant

Records Administrative Support Assistant

Registrar
Job #543752
First Review Date: Thursday, March 13, 2025

Open Until Filled

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have nearly 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Cal Poly Humboldt is a Hispanic-Serving Institution that strives to foster an inclusive and equitable community to support our students of diverse backgrounds. We are committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality committed to working in a multicultural and multiracial community that reflects the diversity of the state.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field.

(Job #543752) Administrative Support Assistant I, Records Administrative Support Assistant, Salary Range: $3,680 - $4,517 monthly. Hiring Range: $3,680 - $3,864 monthly. This is a full-time, benefited, non-exempt, 12-month pay plan permanent position with a one-year probationary period in the Office of the Registrar. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and 14 paid holidays per year. Additional benefits information can be found at https://hraps.humboldt.edu/employee-benefits.

 Position Summary:

Within the busy Office of Records & Registration team environment, the incumbent is responsible for carrying out daily office tasks and general administrative support functions.

This includes serving as a primary contact for the campus community, providing general information about university services and programs, policies, procedures, regulations and deadlines related to registration, records, evaluations, and graduation. This role works closely with the campus community in a professional and friendly manner over the phone, in person, virtually and in writing. The incumbent will provide information through day-to-day interaction with student assistants.

The incumbent supports records and other operational areas such as registration, evaluation and degree awarding functions.  Some situations may require accessing the student's academic records using PeopleSoft, or other pertinent documents to determine appropriate courses of action and response to inquiries.

 

Key Responsibilities:

Communication and Interaction with Others – 30%

• interact with a variety of campus and community constituents in person in the Office of the Registrar front counter, the main phone line, and responding to general office emails and written correspondence
• Assists students, staff, faculty and the public with answering questions related to student records, registration, transcripts, and related policies and procedures established by the university.
• Shall abide by the FERPA (Federal Educational Rights and Privacy Act) and maintain the confidentiality of records and sensitive information
• Assist campus community to troubleshoot and resolve records and registration-related questions and issues

 

 Office support (records work) – 30%

• Processing postal mail and email; creating and maintaining records/forms, files and recordkeeping systems; preparing and composing correspondence, reports, verifications, etc.
• Processing paperwork in the PeopleSoft student information system related to records: