Professional Services Engagement Lead

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

 

Location: UKI / London

The Professional Services Engagement Lead, EMEA reports into the EMEA Director of Professional Services.

Responsibilities

Professional Services Major Deal Pursuit:

• Work with the PS Leadership Team to develop a high-performing culture that emphasises strategic, early Professional Services Engagement, uncovering the issues clients are looking to solve and formulating strategic holistic services packages including partner services that scale to accelerate Time to Value, client success, innovation, and continuous improvement.
• Partner with GTM Leadership including the Partner Team to drive major deal reviews, early engagement of services, value selling of services
• Act as an evangelist for services, supporting sales efforts, running GTM Enablement Programmes for Services and Solution Selling. Formulate Customer Value Stories to convey the value of Professional Services to our CF GTM Team, our Customers and our Partners
• Be accountable for services financial goals and metrics, including bookings, revenue, gross margin and utilisation
• Establish and execute on a partner delivery strategy with the Professional Services Leadership Team
• Continuously improve Service Offerings with Leadership to improve time-to-value, customer satisfaction and on-time project completion
• Drive the transformation of the services team to delivering business value led customer engagements
• Align and partner with key sales leaders on services go to market strategy
• Ensure the sales team is continuously enabled and coached on the value of professional services capabilities and key value-metrics
• Participate in Cloudflare product and sales strategy conversations that would impact services capability and services sales opportunities
• Contribute to strategic account and regional growth plans
• Define the initial professional services direction to ensure customer success and satisfaction, by ensuring the professional services team is engaging with a customer’s key stakeholders such as C-level, VPs, enterprise architects, engineering/design managers, program managers
• Develop strong executive relationships with delivery partners as well as building customer awareness of delivery partner capabilities

Project Delivery & Strategy:

• Develop industry leading services to accelerate Onboarding, Adoption and Value Realisation of Cloudflare’s products and solutions in conjunction with Customer Success and Customer Solutions Engineering
• Create, review, and approve formal statements of work, change requests, and proposals; prepare weekly revenue forecasts

Customer Relationships & Account Management:

• Act as an evangelist for services, supporting sales efforts, and serving as an executive sponsor for strategic customers
• Create thought leadership content and deliver customer-facing presentations to promote Cloudflare's professional services

Cross-Functional Collaboration:

• Assist in developing and managing the partner strategy and ecosystem in partnership with our Channel team to maintain a network of certified partners that deliver Cloudflare Services with consistent quality
• Contribute towards the Cloudflare Community and collaborate on Automation, AI and Digital Programmes with XF stakeholders from Customer Success and Customer Solutions Engineering
• Process Improvements: both internal as well as collaborating cross functionally