Patient Relations Liaison - EDIMS

The Patient Relations Coordinator works in a healthcare concierge setting, serving as the key point of contact between department leadership, enterprise development office, and our esteemed domestic and international patients, including benefactors, trustees, and high-profile individuals. This role involves assisting and liaising between clinical departments, administrative teams, development officers, patients, and their family and friends by coordinating and facilitating their overall patient journey. The coordinator is responsible for ensuring patient itineraries are complete, with all scheduling and navigation needs accounted for. Coordinators will be required to work on multiple systems including Epic, CRM, Microsoft 365, and other applications as assigned. Additionally, coordinators will be required to carry a Mayo Clinic mobile phone that will be accessible to patients, development officers, and Mayo Clinic staff.

 

The Patient Relations Coordinator strives to deliver outstanding patient experiences and addresses any service recovery needs. Coordinators need to be discreet, professional, polished, highly organized, and confident interacting with individuals at all levels of the organization.  This role is ideal for someone who thrives in a concierge environment and takes pride in delivering top-tier service with every interaction.   Adherence to ethical, compliance, and regulatory standards is mandatory for this position. Availability to work weekends, evenings or holidays is also required.    

Requires a high school diploma or GED; Bachelor's degree preferred. Requires a minimum of 1 year experience within an appointment office focused on coordinating referrals and providing high-touch concierge service, with a minimum of two years healthcare experience; Mayo experience strongly preferred. Experience in EPIC scheduling is preferred.  Requires well-developed interpersonal, organizational, and customer service skills. Must possess excellent verbal and written communication skills. The job demands a thorough knowledge of the Scheduling system and a detailed understanding of clinical operations workflows. Incumbent must successfully complete a formal Scheduling Training program prior to obtaining the position, and a Clinic approved medical terminology course either prior to or within the first year of hire. Fluency in Spanish and/or another language used frequently by Mayo patients is preferred

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.