Service Support Manager

Description

Are you a dynamic leader with a passion for driving team success and operational excellence? DOC Services is looking for an exceptional Service Support Manager to lead our Service Center team. In this role, you’ll oversee critical activities, ensure smooth operations, and foster a positive, results-driven environment. 

Position Summary: 

As the Service Support Manager, you’ll be responsible for guiding and supporting the Service Center team, ensuring that they provide excellent service to our Field Service Team. Your role will involve managing hiring, training, and personnel matters, all while fostering a culture of continuous improvement. To excel in this position, you must be a strong leader with outstanding communication skills and a keen ability to problem-solve in a fast-paced environment. 

Key Responsibilities: 

• Lead the Service Support team in providing essential support to the Field Service Team. 
• Communicate company updates and facilitate training on new processes and changes. 
• Ensure all processes are followed accurately and in compliance with company standards. 
• Analyze operational data to enhance efficiency and support department goals. 
• Conduct performance reviews, manage payroll approvals, and provide coaching and mentorship to the team. 
• Collaborate with department managers to ensure optimal staffing levels. 
• Maintain clear, professional communication with internal teams and external inquiries. 

Qualifications: 

• High school diploma required; an associate degree or relevant coursework is a plus. 
• Minimum of 2 years of recent experience in a management or leadership role. 
• Experience in a customer service industry is preferred. 
• Proven ability to handle increasing responsibility in previous roles. 
• Proven ability to prioritize tasks and find solutions in a fast-moving, dynamic environment. 
• Strong knowledge of Service Level Agreements (SLAs) to ensure team members meet performance expectations. 
• Experience in managing and supporting personnel, including the external field service team. 
• Expertise in hiring, training, coaching, and handling HR-related functions. 
• A customer-first mindset with the ability to lead by example and deliver excellent service experiences. 

Benefits: 

• Comprehensive benefits package including health, dental and vision insurance, short-term & long-term disability, life insurance    
• Strong 401(K) match  
• Ongoing training and career development opportunities   
• Paid time off   

Why DOC Services? 

At DOC Services, we believe in fostering a culture where leadership, teamwork, and innovation come together. You’ll have the chance to impact the company and our customers by leading a dedicated team of professionals passionate about excellence. 

If you're ready to take the next step in your career and lead a team to success, we want to hear from you! Apply today and become a key part of our team at DOC Services. 

DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.