About the role
<p>Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe’s fastest-growing digital industries.</p><p>This is more than a typical customer support role — it’s an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You’ll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations.</p><p>Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role.</p><p></p><h3>Key Responsibilities</h3><ul><li> Handle customer inquiries via chat, phone, and email </li><li> Support customers with account questions, product or service issues, technical situations, and general inquiries </li><li> Document customer cases accurately and thoroughly </li><li> Identify patterns, recurring issues, and potential risks </li><li> Share market feedback and customer insights with management </li><li> Collaborate closely with internal teams to improve systems and processes </li><li> Maintain professionalism and problem-solving skills in a fast-paced environment</li></ul>