Clinical Supervisor

Life at aptihealth
The aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality behavioral healthcare at the right place and right time. The technology enabled provider group reaches people who need care, engages them in care, follows their care journey, and demonstrates improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need fast access to quality behavioral healthcare receive it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people.

What We Offer

• The opportunity to make life better for millions of people
• An environment of positive and super smart colleagues
• Turning innovative ideas into real-world results
• Investment in our employees
• Balancing extraordinary work with your personal life
• Encouraging curiosity and collaboration
• Priding ourselves in being diverse and inclusive
• Flexible working hours and lots of freedom in your work habits

The Role

As Clinical Supervisor, you will be the first-line supervisor to a team of Behavioral Health Specialists (BHS), Intake Specialists and Prescribers. You will provide direction regarding daily job responsibilities including scheduling expectations, utilization targets, proper close-out of sessions, and act as a resource for all other day-to-day questions. You will provide training to new hires and employees as needed, and assert deadlines for routine tasks. You will ensure all staff understand and comply with company policy, and act as a spokesperson for your team to propose ideas to the Medical Group Management team.

You will track team performance and provide reports on productivity, quality, and NPI metrics. As Clinical Supervisor, you will ensure adherence to employee daily operational tasks so clinicians can focus on providing the highest level of care, the aptihealth standard.

Responsibilities

• Train new hires on Company policy, procedure, and clinical protocols, act as first-line resource for employee questions regarding the same.
• Contribute to clinical knowledgebase and training resources
• Liaise with Medical Group Management team regarding BHS, Intake Specialist or Prescriber concerns; identify problem areas, investigate root cause and propose solutions
• Liaise with Medical Group Management and Product teams to ensure smooth operation, act as spokesperson for team, articulating enhancements to improve platform performance and usability
• Ensure proper coding & documentation of patient billable transactions
• Provide complex case coordination
• Manage patient panels and appropriate spread of patients across team
• Contribute to development of policy & procedure, implement and enforce policy & procedure
• Ensure Provider understanding and compliance with current healthcare regulations, medical laws and highest ethical standards

Requirements

• Licensed Clinical Psychologist (PhD, PsyD) Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counselor(LMHC)
• 5+ years’ experience as a Clinical Supervisor or similar role
• Knowledge of healthcare regulations and medical law
• Ability to handle medical records and employee documents discreetly
• Highly organized and ability to operate in multiple software and web-based applications
• Excellent communication skills; articulate with strong presentation skills
• Ability to build and maintain a cohesive and positive team environment
• Demonstrated commitment to continuous improvement
• Passionate about being a trusted partner to transform behavioral healthcare

Benefits

• Comprehensive Medical, Dental, and Vision plans available
• Paid Time off, Sick Time and Paid Company Holidays
• 401k Retirement Savings Program with 2% Company matching
• Voluntary Life Insurance
• Employee Assistant Program (EAP)
• Annual business-related expenses stipend
• Competitive Salary + Productivity Incentives
• Work from home with flexible working hours!

About aptihealth

aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects