Job Summary

The Clark County Public Works Office of the Director is seeking an Office Assistant III (Customer Service Representative) to support the department’s customer service program. This position is fully onsite with no remote or hybrid work options and follows a 9/80 work schedule: nine hours per day Monday through Thursday and eight hours every other Friday, with alternating Fridays off.

Public Works employees are committed to delivering high-quality service and making a meaningful impact in the community. The Customer Service Team serves as the primary point of contact between the public and the Public Works Department. This team plays a critical role in supporting daily operations and emergency response efforts by working closely with road and park maintenance crews, 911 dispatchers, law enforcement, other government agencies, and the public. Responsibilities include managing the department’s main phone line, responding to public inquiries via email, and dispatching maintenance crews during urgent and emergency situations requiring immediate attention. This function is essential to the department’s overall emergency response capability.

This position is represented by Local 307CO – Washington State Council of County and City Employees

Qualifications

Education and Experience:

Three to five years of progressively responsible administrative support and customer service experience is required, including proficiency across the full range of office functions such as multi‑line telephone operations and reception, accounts payable, Microsoft Office Suite to include Word, Excel, and Outlook, computer applications, mail processing, supply ordering, and related tasks. Incumbents must be able to type a minimum of 55 words per minute upon entry into the position.

This position requires the ability to independently address complex customer service needs. Because supervisory assistance may not always be immediately available, the incumbent must be able to perform daily tasks with a high level of initiative, sound judgment, and autonomy. Employees in this classification are expected to identify and resolve issues independently, referring only the most unusual or complex matters to a manager.

Other combinations of education or experience, which would demonstrate the ability to perform the work, will be considered.

Knowledge of:
General office practices and procedures, including the specialized functions, policies, and processes of the assigned work unit. Accounts payable. Strong command of spelling, grammar, punctuation, business English, and standard formatting and clerical practices. Filing and records management methods; applicable laws, county codes, ordinances, and departmental policies; and computer applications such as Microsoft Office suite to include Word, Excel, and Outlook, and computerized maintenance management systems.

Ability to:
Establish and maintain cooperative, effective working relationships; provide courteous and professional service to the public and coworkers, even in stressful or difficult situations; accurately create work requests based on gathered information; learn and apply complex departmental processes, services, and functions; and proficiently operate standard office equipment and software. Independently exercise sound judgment and make timely decisions aligned with established policies and procedures. Maintain harmonious customer interactions, including de‑escalating challenging calls or situations. Follow oral and written instructions; guide and assist other employees; evaluate and improve service delivery through enhancements to procedures, systems, and recordkeeping; and communicate clearly and effectively, both verbally and in writing.

Work Environment:
Work is performed in a standard office setting at a reception desk with comfortable and typical environmental conditions. The position often involves a high level of activity, competing priorities, and frequent interaction with dissatisfied or upset customers. May be required to work during inclement weather or emergency events. Because this role is responsible for answering the department’s main phone line, the incumbent must remain in the work area during designated coverage periods.

SELECTION PROCESS

 

If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application.  Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.