Manager, Program Results and Measurement

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Manager of Program Results and Measurement for Sales Readiness Strategy is responsible for evaluating and enhancing the effectiveness of sales readiness programs across various platforms. This role leverages qualitative and quantitative data to improve sales enablement tools and processes, ensuring teams are well-prepared to achieve targets. The ideal candidate possesses strong experience in sales enablement, data analysis, program management, and a comprehensive understanding of Comcast's sales channels, products, and services.

Job Description

Core Responsibilities

Program Evaluation and Improvement

• Develop and implement frameworks to measure the effectiveness of sales readiness programs across platforms such as Celestial Knowledge Management, Missions and Incentives on Xchange, and Huddle Genius on myPerformance.
• Conduct regular assessments and gather feedback to identify areas for improvement, refining training content and delivery methods based on data-driven insights.

Data Analysis and Reporting

• Collect, analyze, and interpret data related to sales training and readiness programs using BI tools and Tableau.
• Create comprehensive reports and dashboards that provide actionable insights, identifying trends, gaps, and opportunities to enhance sales readiness through both quantitative and qualitative data analysis.

Stakeholder Collaboration

• Collaborate with sales leadership, trainers, and subject matter experts to align readiness programs with business objectives.
• Maintain effective communication with all stakeholders, providing regular updates on program outcomes and initiatives, and working with cross-functional teams to integrate sales readiness strategies across the organization.

Process Optimization

• Identify and implement best practices to streamline and improve sales readiness and training processes.
• Develop and maintain documentation outlining program processes, standards, and guidelines to ensure consistency and efficiency.

Strategic Planning

• Contribute to the development and execution of comprehensive sales readiness strategies.
• Provide insights and recommendations for future programs and initiatives by staying informed about industry trends and innovations in sales training and enablement.

Additional Qualifications

• Minimum of 5 years experience in sales enablement, training, or program management.
• Proven ability to measure and improve the effectiveness of sales readiness programs.
• In-depth understanding of Comcast's sales channels, products, and services is preferred.
• Strong analytical skills with proficiency in BI tools and Tableau.
• Excellent storytelling and presentation abilities.
• Experience with Celestial Knowledge Management, Missions on Xchange, and Huddle Genius on myPerformance.
• Solid understanding of sales processes and methodologies.
• Exceptional project management and organizational skills.
• Effective collaboration with cross-functional teams.
• Detail-oriented with a proactive and results-driven approach.
• Strong problem-solving and critical-thinking skills.
• Adaptable to a fast-paced and dynamic work environment.
• Committed to continuous learning and professional development.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless